Pacific Northwest Dermatology-Tacoma

This might have been the best experience i could hope for. This process was speedy, easy & friendly from start to finish. The website was user friendly, allowed me to specify my needs & book an appointment within the week. I was able to upload my credentials & complete paperwork beforehand. Office staff was exceptional with a warm atmosphere. My nurse & doctor [Victoria Heinz] were both very informative & kind. The recent loss of my father sparked an immediate concern for my personal health. This was the best place I could've chosen during this time. Professional, knowledgeable, warm & exceeds the expectation.

I had an excellent experience during my dermatology exam. The entire team was professional, upbeat, and made me feel genuinely cared for as an individual. They took the time to thoroughly answer all of my questions and clearly explained what was not a concern, as well as what required further evaluation. I appreciated their thoughtful, thorough approach and the way they communicated everything in a clear and reassuring manner. I’m very happy with the level of customer service and professionalism I received and would confidently recommend them to others.

I had a great experience starting with the front desk person, very nice and welcoming, as it was my first time. Then I got to the room with Dayanne. She was friendly, welcoming, and made the check-in and prep process really comfortable. She listened to my concerns and made sure everything was ready before Adam came in. Adam was great right off the bat, extremely knowledgeable, patient, and thorough. He explained everything clearly, answered all my questions, and made sure I understood my treatment plan. I really appreciated how professional and caring he was throughout the visit. Overall, the team worked smoothly together and made the whole appointment stress-free. Highly recommend them both!

Been going to here for 3 years now and love them. Katie Hayes is amazing and cares so much about her patients. She helps advocate for them as well as helps them advocate for themselves. She goes above and beyond to make sure her patients get the best care possible. All of the receptionist are friendly and helpful making check-in and scheduling a breeze. I would recommend anyone to go see them if needed.

Doctor had me in and out very quick which I thought at first was nice. The prescription she gave me made my condition MUCH worse overnight. I had to miss 2 days of work because how bad it developed from what she prescribed me just overnight. Called and tried to get in the next day to see if she could correct it or help and was told it didn’t matter, it would have to wait a few weeks until the next available appointment. I found a different clinic that got me in that very same day. This time they actually looked at it, talked to me about it, and did a biopsy which helped us discover what it was actually from. Very unhappy with how this clinic handled it and would never recommend.

After almost no waiting time, I had smooth and efficient visits with Dr. Pace and Ashley. As of my yearly visits, I known I am in good hands. When I completed my appointment and Ashley said "you're good to go," I asked whether I could put on my pants first, Ashley readily agreed.

I’ve had consistently good experiences since I started going to this dermatology office. A few years ago, Dr. Cassler performed a skillful surgery to remove a melanoma growth, and I felt completely confident in her care. The staff is always friendly and professional, and appointments run smoothly. Dr. Cassler, the dermatologist is knowledgeable, attentive, and takes the time to listen and explain everything clearly. I highly recommend this office.