Swedish Dermatology - First Hill

I like Swedish healthcare. I don't like their billing department and the customer service. They charged my credit card $35 twice for the same visit copay, but only applied one payment to my account. I believe the other $35 was intentionally stolen by somebody within the billing system, or it would have shown up as a payment on my account. When I called billing, they told me to call the clinic. When I called the clinic, they told me to call billing. The classic runaround. Simply, don't pay at the time of visit, and only pay their bill after you have received the Explanation of Benefits from your insurance and have reviewed it and make sure it matches what Swedish billing is saying.

The front office ladies were amazing, however the rest of my experience was so uncomfortable. The assistant who took me to the room had no energy, I asked how she was and she just told me to go to room 9, and she repeated things unnecessarily - her badge said "I’m dead inside" which is kind of funny but I felt like I wanted to tell her to go take a nap or day off. The doctor, Hugh Nymeyer made me feel even more uncomfortable. He had no emotional awareness and blurted things out condescendingly. There was a lack of empathy and I left my appointment feeling like it was a waste of my time. Also, when shaking someone’s hand you should let go after shaking and should not hold on to it. At one point we were holding hands and I felt so awkward. Strange encounter.

I was a patient in the past (over 3 years) and the experience was fine (which is why they get two stars). Recently, wanted to start up the once-a-year mole check (WHICH IS STANDARD BEST PRACTICE) and they require a referral. I have a PPO plan, so my insurance does NOT require a referral. Why do you require a referral for a preventative care best practice??? Also new patients are scheduling over 6 months out. I'll be going elsewhere even though most of my care is at Swedish. Having patients jump through needless hoops to schedule preventative care is extremely customer unfriendly.

Dr. Chen was so good! She took her time, addressed my questions and provided me with answers. She signed her note and it was available to view same day. Wear your sunscreen guys!!

I’ve had nothing but an excellent experience here. Dr Hu is thoughtful and conservative in his approach. He doesn’t charge needlessly high prices for his services (such as Botox), and won’t recommend products that are unnecessary or hyped. I’ve recommended him to a number of friends. I’ve seen probably 4-5 different seems for the aforementioned treatment, and Dr Hu has delivered the best results even compared to Botox specialists with offices full of advertisements for cosmetic procedures. His expertise speaks for itself.

I like to get my botox from Dr. Hu because he does upsale at all, he does what I request and that's it! Low key and professional.

Disappointing service and long wait. I missed my class meanwhile the doctor was sitting outside the treatment room doing paperwork being 45 min late.