University Skin Institute/Pantea Hashemi, MD

My primary concerns relate to billing practices, payment security, and poor quality of care. I was charged incorrectly for appointments despite my insurance being on file. Because there is a fee for credit card use, I paid with a debit card and explicitly asked that it not be retained on file. Despite this, my card information was kept, and I later received an unexpected charge on a day when I had not visited the office in over two months. When I contacted the office to request a reversal, the issue was not handled with urgency or clear communication. In addition, my experience with the medical care was disappointing. After multiple visits with Dr. Hashemi, I did not feel the root cause of my condition was adequately addressed. On more than one occasion, students were involved in my visits without prior notice or consent, including examining my skin without the doctor present. Although I declined, I felt pressured to proceed for educational purposes. There was also a strong emphasis on purchasing the doctor’s product line, with limited explanation for the recommendations. I was additionally prescribed a very expensive medication, and when I asked about its purpose, staff were unable to clearly explain how it related to my condition. Due to concerns with billing accuracy, payment handling, communication, ethics, and quality of care, I would not recommend this dermatologist

The pros: - Easy scheduling; so I have gotten appointments fairly quickly, instead of months of waiting in other places. The team is very responsive, they follow up quickly, answer text messages in a timely fashion, and call to let you know if they will be running behind, to be mindful of your time; - Dr. Hashemi is obviously very knowledgeable. She answered all my questions in the two visits we have had so far, and took time to explain my condition and the healing process. Though I met her PA, and she also came during the visit and again answered my questions, and explained my options; - Exam results were explained in writing, with the option of a follow up appointment. Could be improved: just ensuring first time patients have access to their online portal the same day--especially if the office will be close during the weekend, so we are able to remember our prescriptions and know what is for what; otherwise the newness might initially be a bit challenging to adjust to, given that we are not expert, and dealing with medical terms. This is a great practice, and I highly recommend it. The staff is polite and very friendly.

Dr. Pantea Hashemi has been my Dermatologist for over six years. During this time, I have appreciated her knowledge, skill and attention given to me as a patient. During my encounters with her, she was never rushed and answered all of my questions. I always feel she is totally in the moment to address my needs. I highly recommend Dr. Hashemi if you are looking for a dermatologist. Also, the Assistants and staff are friendly and extremely helpful.

I can’t say enough good things about Dr. Hashemi. She is truly an exceptional dermatologist and one of the kindest, most personable doctors I’ve ever seen. From the moment she walked into the room, she made me feel comfortable, heard, and genuinely cared for. What really stood out to me is how well she listens. She takes the time to actually hear your concerns, asks thoughtful questions, and makes sure she understands exactly what you’re experiencing and what you’re hoping to achieve. I never once felt rushed or brushed off. Every question I had was taken seriously and answered clearly. She helped me with a persistent dry scalp issue that I had been dealing with for a while, and her approach was thorough and thoughtful. She explained what was going on in a way that actually made sense, walked me through my options, and tailored the treatment to what worked best for me rather than pushing a one-size-fits-all plan. She also prescribed me a newer-generation retinoid for both anti-aging and acne, and I really appreciated how intentional she was with that recommendation. She explained why it was a good fit for my skin, how to use it properly, and what results to expect, which made me feel confident and comfortable starting it. On top of being incredibly knowledgeable, Dr. Hashemi is just a genuinely kind human. She’s warm, approachable, and easy to talk to, which makes such a difference when you’re discussing skin concerns. You can tell she truly cares about her patients and loves what she does. If you’re looking for a dermatologist who is skilled, attentive, compassionate, and actually listens, I couldn’t recommend Dr. Hashemi more highly.

I had a really good experience. The office was nice and clean. The staff was super helpful and very nice. I felt like I had received more help for my toddlers skin condition than I had with any other doctor. I think I honestly waited for maybe 10 minutes from the moment I got in to till he docor came in.

Brilliant diagnostician💐👍🏼 Amazing Clinician and a great human being. Humane, considerate and competent to the core - a rare mix. Took her less than a minute to figure out an additional problem that was unrelated to skin issues. She is our Family Dermatologist for life now .

Dr. Hashemi is that rare gem of a doctor: She is extremely intelligent and focused, very professional but also has a wonderful bedside manner. Very authentically caring, she doesn't waste words or time, but you never feel rushed. On several occasions I have had emergency issues which she has found time to make a slot for me to come in to see her the day of. She never complains and is always open and curious. Another special thing about Dr, Hashemi is that you never feel pressured. I have had aggressive dermatologists in the past, and doctors who clearly wanted to dive Into procedures/money making ventures. I have never felt this even remotely...if anything, it feels like she is someone who really wants what is best for you, and allows you to decide what is best for you! I hope everyone can have the experience I have had, and I know that all of her patients, myself included, are extremely lucky to have her as a doctor. Please don't ever retire!