Compass Rehabilitation Center

The staff are so kind. I brought my mother here for a procedure and she had a wonderful experience. The ladies downstairs are helpful and understanding. The facilities are nice and new. It smells good in there too!

If I could give this a place a zero I would. Incredibly poor communication. They make commitments and no one follows up. They didn’t do their job and I continue for three weeks in pain. It just didn’t feel like anyone in the scheduling office cared. They continue to fail after being told Gabby would reach out for a follow-up and decisions on next steps….no call and no follow up as I expected would happen. Please save yourself frustration and go any where else.

I give Compass Rehabilitation Center 5 stars! With a locked up arthritic shoulder they got me back in the pool swimming laps! Courtney and Jordan were absolutely amazing and directed me the whole way to ensure that my recovery was successful. I would recommend this rehab center to anyone that is looking for a great facility and staff to assist in your recovery.

Does not get any better than this medical facility! They treat you like you are the only one! Highly recommend!

I had an initial appointment with Dr. Wheeler this week. It was the worst medical experience I’ve ever had in my lifetime. He walked into the room without announcing his name and never did. And he addressed me from the bed with his back to me, not even looking at me. Period I had to tell the physician to turn around and address me to my face! Before he left the room, I asked him, "and what is your name" and that’s when he provided me his name, unbelievable. I will not be going back!

Doctor didn’t want me to come back, but sent referrals. Still can’t get appointments. Staff isn’t great.

I have struggled with back pain for many years, with diagnoses including scoliosis and arthritis. For nearly nine years, Dr. Winnie and his office have been my trusted providers. They have always been reliable—until my recent experience. Over the weekend, I injured my lower back. After consulting with my OB, I was advised to contact my spine specialist. I attempted to reach the on-call physician, but after 15 hours without a response, I called Dr. Winnie’s office Monday morning. I was instructed to go to the ER. Following my ER visit, I was advised to follow up with Dr. Winnie. I left a message for his medical assistant, Gabriella, requesting an appointment. When she returned my call, she informed me that Dr. Winnie could not do anything for me because I was pregnant. I expressed my frustration, as I have been a long-time patient and he is well aware of my medical history. I was not even offered an appointment to discuss my condition or the severity of my pain, offered PT or imaging. Gabriella then told me, "Next time, go to your OB," and abruptly hung up. As a former healthcare professional myself, I find this treatment completely unacceptable. The lack of communication, disregard for my medical history, and outright dismissal of my concerns were appalling. Because of this experience, I will no longer be a patient of Dr. Winnie’s or Compass Rehab. Patients should not be disregarded or passed around as if they do not matter. I have an extremely high pain tolerance and rarely seek emergency care, yet when I did, I was met with indifference. It is deeply that this type of treatment of patients is tolerated.