Gentle Dental Waltham

This was my first cleaning after switching from your Burlington office to Waltham due to moving. Christine, the hygienist, was wonderful—thoroughly professional, but also personable and kind. In the past, I have exhibited anxiety about dental procedures, but Christine help me feel relaxed and confident in a new setting with new practitioners. I look forward to seeing Christine again.

Wow! This is what I expressed when I got home after my dental cleaning. Kat, the dental hygienist is amazing. What a wonderful job she did on my teeth! She is a caring, knowledgeable and very polite provider. This lady is able to go from one room to another and still manages to provide such an excellent care. I have been coming here for years and I can tell you that she is the best they ever had. Thank you Kat and if they let you go, it would a huge loss for them. Happy new year and keep it up!

Kat, the dental hygienist is excellent. The best in Waltham! I have been to many other dental offices and never got my teeth cleaned like she did. My mother and aunt also love her. We talk about her all the time. This lady deserves recognition! Thank you so much!!!

Avoid at all costs! Dr. Girshic is the worse dentist ever. I went there for a crown, he completely cut down the opposing tooth and now that tooth needs a root canal. Also, half the employees are overworked to a level of unprofessional behavior.

Karen Docror robert girdchek and his staff are disrespectful to their patients and do not have the best interest in their care. They do not communicate any services before doing them. They do not take any of the patients initial survey on the iPad seriously nor actually read the responses. When you call their phone number to ask for billing questions or to give patient feedback, they tell you that they are busy or to call back. I was just on the phone with the front desk person Arelis and she proceeded to hang up the phone instead of transferring me to Karen or doctor roberts. They charged me for x-rays after I told them multiple times that I already had my x-rays taken at my old office (within 6 months). In addition to this, they told my husband they were doing a cleaning and did not explain the difference between a regular and DEEP cleaning and now we owe over $300. They also scheduled a follow up and did not inform us the reason or when it was then emailed us to charge the $25 no show feed when we didn’t show… We were unaware of this appointment. I have been trying to give them feedback so that no other patient has to go through the horrible experience we did of poor communication and no details on the procedures. Unfortunately, they do not want the feedback just their bills paid. Hate to see poor patient care. I have never had such a painful cleaning and my husband stated the same. They are truly not gentle.

I’ve always liked the hygienists and dentists at this office, but my recent visit was extremely upsetting due to the front desk staff and my family and I are now reconsidering ever going back here. I was told by Karen at the front desk that I could not be seen unless I paid an unpaid bill that I had never received. I explained that I had never received any bill and asked for it to be sent to me. I was told it had been sent multiple times. When I asked what address was on file, it was confirmed to be my correct current address—yet I still never received anything. After questioning it, Karen discovered the bill had been sent to a completely different name and an address in another state—an address I have never lived at. I was told I still had to pay immediately or I would not be seen. I explained that I had taken time off work for this appointment and should have been notified in advance if this was an issue. I was given no choice and felt forced to pay just to be seen. After paying so I could have my appointment, I was so stressed that my blood pressure was severely elevated when they checked it and I became emotional. The clinical staff were kind and professional, but the situation never should have escalated this way. Karen was unnecessarily rude and dismissive throughout the interaction, and because of this experience, I am now reconsidering whether my family and I will continue care here.

gentle dental used to be okay. serviceable but not amazing. never felt particularly cared for and it was a rotating door of dentists. but fine, no big issues. recently its been a total disaster. been to gentle dental 3x in the past 2 months over the same filling, and it broke again today. they cant see me for days. i cant eat or drink. if i go to another gentle dental location they will not honor their own mistake, and itll cost me hundreds of dollars to pay out of pocket because it will be a different doctor doing the filling. they only have 1 doctor that can do fillings at the waltham site, and she is constantly overbooked and unfocused because of it. first appointment they mistakenly booked me at a time there was no dentist on site. second visit, i was left alone during my first attempt at filling for the dentist to tend to another patient who was deemed more of an emergency. despite me being numbed and ready, i sat there for 20+ minutes waiting. she never filed down the filling and i couldnt floss. had to come back. third visit, she did not numb me, overcorrected the filling, and i experienced pain and sensitivity. now it has broken off. in a month. i recommend you go literally anywhere else. this place cant even pretend to care about you.