Canyon Dental Group

Took my 92 year old mother to Canyon Dental Group for the first time on Saturday. Everyone there was helpful, thorough and curteous. Absolutely love Dr. Toor. She was patient and kind with my Mom and explained what needed to be done. She genuinely seemed to care. That's a big win for my Mom. We've been looking for the right dentist for a while now. Thank you!!!

This is a 0 star review. I am patient of Canyon Dental Group located in 28237 Newhall Ranch Rd, #101 Valencia. On Monday October 20th I purchased an Invisalign treatment for $2,845 the doctor and staff said the trays would be ready in three weeks and I would get call whenever they were ready in order to schedule an appointment. Fast-forward to five weeks later, nobody called me. So, I called the office in two different occasions to check on the status of my trays. Nobody gave me an answer, other than "there aren't any notes on your profile, we will call you back." Nobody called back. I visited the office later that week and the receptionist couldn't give me an answer. She suggested to schedule a tentative appointment with the promise of confirming a few days before the appointment to double check if the trays had arrived, otherwise the appointment would be pointless. She scheduled an tentative appointment for Tuesday December 2nd at 9:00 am. On Saturday, November 29th the office called to "confirm" the appointment, I asked if the trays had arrived, otherwise the appointment would be pointless (I explicitly said this multiple times). The receptionist said she didn't know so she would call me on Monday to confirm. On Monday December 1st, nobody called. I once again called the office to ask if the trays had been delivered. The receptionist said the doctor was on her lunch break so she would call me back. Guess what happened? NOBODY CALLED, AGAIN. I called again later in the day at 5:37pm and everybody was gone for the day, despite your office hours stating you're open from 9am to 6pm. It's shortly before 8p, and absolutely NO ONE had the decency to call me back, despite my multiple attempts for several weeks to confirm if my trays had been delivered. To say your service is disappointing would be an understatement. You were quick to charge up front for a service you simply cannot deliver. It's unfulfilled promise after unfulfilled promise, meantime I paid thousands of dollars for a product and service that I have yet to receive.

I would give triple ZERO stars here. They lack communication and probably only respond to people who are paying thousands of dollars added to their " upsell" sales pitches. It’s as bad as sitting through a timeshare presentation. After numerous calls and "promises" to call me back since October I have given up on them. The first time I went there I was given an itemized breakdown of what I needed done, which was basically fillings that were covered by insurance along with numerous add ins. At the follow up visit they changed the name of the procedure from resin composite to micro abrasion and no longer covered. Fun fact, the codes are the same. I called to have this explained and Assette said she would call me back the NEXT day after she talked to the Dr. and I never heard back. This would have been my 3rd and final call to them. They are taking advantage of their unsuspecting clients, especially the elderly by offering a "discount " if they commit on the spot. I will be looking for a more honest and reliable dentist and would not recommend Canyon Dental on Newhall Ranch Road. And please Canyon Dental don’t send me your standard AI generated apology.

Nice office. The staff has a great vibe for the holiday and my husband said for the first time he didnt feel like we were being scammed or tricked. My procedures were explained to us in great detail and everything went the way the doctor explained. The doctor was gentle while numbing me which is the hardest part for me.

Wish I can give a zero! I had a very disappointing experience at Canyon Dental Group. During my first visit for a comprehensive exam, the dentist, Sukhmani Toor, never looked in my mouth before referring me for implants and orthodontic treatment. When I declined Perio Scaling and Root Planing and asked for a basic cleaning, the staff kept insisting on Perio and pushed other services instead of respecting my request. Since this is my HMO-assigned provider, I scheduled another appointment specifically for a basic cleaning. What I received was a 10-minute tooth brushing with no plaque or tartar removal. When I asked why no proper tools were used, I was told they were "not needed." I also never received a periodontal exam or gum measurements. My previous dentist measured mostly 2s and 3s with a few 4s, which is nowhere near what typically requires Perio treatment. When I called to discuss this with the office manager, she became defensive immediately. Overall, I left feeling pressured, unheard, and not given appropriate dental care. I would not return based on this experience.

Bad experience, first they told me my policy not cover for cleaning, so I had to pay for cleaning out of my pocket, then they said it was late so they made me another appointment to come for cleaning. Second they called me for the balance of service I hadn’t got, I explained that they didn’t do anything, that was why I would have to come later Third when I came they charged my money, then didn’t do any cleaning, just a quick shining and a bad job of sealant, I assumed So please, if they said no cover then don’t pay for their service at there They are not honest and not good taker even you paid, I don’t know how to change the dental carrier.

Would give it a 0 if I could. I came in with pain in my back molar that is radiating up my face and causing headaches. I waited 20 minutes to get scans done with a rude tech that cleaned the X-ray tool she used in my mouth with a just a wet nap. She then proceeded to use the same wet nap to clean her computer keyboard. You would think there would be more sanitation. Then I waited another 30 minutes for a dentist to come in (who didn’t even mention her name) just for her to say my tooth is bruised. She didn’t look in my mouth or ask me what I ate to make it hurt just told me I was wrong my crown isn’t coming out I’m fine. I urged her to at least look telling her it hurts whenever I bite down so I thought it was coming off and she grabbed my tooth and yanked it as hard as she could saying "it’s not loose see I’m pulling it as hard as I can and rotating it and it’s not coming off.". Being that I was in pain this obviously hurt. She said to wait a week to see if the pain gets worse then come back. Waited 50 minutes for a dentist to make me feel bad emotionally and physically. Sorry but I’m not coming back. Thanks for that! 👍