West Coast Dental of Torrance

Management should know how badly this office is being run. I was booked a month in advance, then called almost daily to confirm, only to sit in a hot, overcrowded waiting room for more than three hours. They rushed me into X‑rays—clearly because they could bill them—then claimed the dentist didn’t take my insurance, even though they’d had that information for weeks. I left with no cleaning, no treatment, and the sense that I wasn’t treated fairly. This place wastes people’s time and needs serious oversight.

I could complain about long wait times (an appointment i was told would take an hour took two). I could complain about incompetent staff (telling my husband to go to the wrong location where they don’t accept our insurance) But I will take this moment to call out the uncleanliness. The dentist put her gloves on, put her hands on my daughter’s legs, then in her mouth. This office is TERRIBLE.

Don’t go here if you want to be treated with respect or let’s face it, treated in general. My daughter had an appointment last month, they called me to reschedule because the children’s specialist was gonna be a no-show. Fine, we can reschedule. They rescheduled me for today at 8am- the office does not open till 9 officially but the specialist begins taking appointments at 7am they assured me. I am pregnant and on bed rest so my husband took my daughter this morning. They get there at 7:50 and nobody is in the office. I call the customer service number and they can’t get a hold of the front desk (because they’re not in) but say that the 7am appts were never checked in either. My daughter is in pain from the crowns this place installed and needs to be seen today so customer service tells me she can be seen at 9 and that if the specialist does not show up, the general dentist will take care of her and do her review and cleaning. Anyway, the receptionist gets there at 8:50 and looks annoyed at my husband for coming in before 9 so he tells her they had an 8am appt, there are notes on her chart from when I called. She says the specialist is not in and asked if he would like to reschedule for next month. I speak to her myself on the phone and she has an attitude with me as well- I let her know this WAS the reschedule appt as the children’s specialist canceled on her last time and my daughter is in pain and needs her care today like her appt was scheduled for. She says she’s not sure if my insurance covers a regular dentist seeing her since the specialist isn’t in, even though she was scheduled for the specialist and it’s their screw up yet again. She says she will check what they can do once the dentist is in. It’s after 9:20 and the general dentist still hasn’t shown up, my husband and daughter are still waiting with a room full of people. He is missing work And she is missing school and not to mention IN PAIN and we still don’t even know if they’ll see her. They also just asked for her insurance info AGAIN even though I sent it to them when they rescheduled her last month and they confirmed receipt. This is hands down the worst experience we’ve had with any company ever and I will be filing a complaint with the BBB if something does not change.

I went to the dentist West Coast Dental on December 18th 2025 at 12:00 pm I got seen by Dr.Michelle she told me that I needed a crown on my bottom left tooth Dr. Michelle said that I had a cavity on tooth #19 but I didn't have no pain before the procedure I got seen at 2 pm when I went home I was in alot of pain she did the wrong procedure I called West Coast Dental on Saturday and I got seen by the specialist different Denist and told me I need a emergency Root Canal and due to the holidays I have to wait and deal with all this pain and see a different Endo to do my Root Canal mean while I'm in pain through the holidays and West Coast Dental don't care of their patients have you waiting four hours and don't do anything mean while I went to the hospital twice for the pain West coast Dental caused and it sucks to be in pain around the holidays this place needs to go out of business and Dr.michelle was so in a rush to go to lunch and a student finish the job so unprofessional and right around I been in so much pain I have to wait after the holidays to see a Root Canal specialist it been so hard I can't sleep and eat i have so much pain it sucks I have to wait after the holidays West Coast Dental doesn't care about their patients all they care is about the money and billing insurance for the thevwrong work that's fraud. They laugh at disabled people look at all their bad reviews. I BEEN SO SAD DURING THE HOLIDAYS IN SEVERE PAIN😢 😭 I COULDN'T CELEBRATE HOLIDAYS. BECAUSE OF THEIR MALPRACTICE THIS PLACE NEEDS TO BE SUED AND SHUT DOWN

BEWARE STAY AWAY FROM THIS PLACE THEY ONLY WANT YOUR MONEY THEY DONT CARE OF THEIR PATIENTS TOOK MY DAUGHTER ON 12/18/25 SHE HAD AN APOINTMENT AT 12PM DR MICHELLE SAID SHE NEEDED A CROWN ON TOOTH # 19 SHE DRILLED IN THE TOOTH THAT MY DAUGHTER DIDNT HAVE NO PAIN AND GAVE HER A TEMPORARY CROWN DURING THE PROCEDURE SHE HAD BLUE GLOVES BUT SHE WAS TOCHING THE WALL WITH HER HANDS AND GOING BACK INTO MY DAUGHTER S MOUTH CAUSED IN INFECTION AFTER THE PROCEDURE MY DAUGHTER WAS IN PAIN SHE WAS NEVER IN PAIN BEFORE THE PROCEDURE THAT WAS LAST THURSDAY DECEMBER 18 WHEN WE WENT HOME MY DAUGHTER PAIN WAS WORSE SHE WAS TAKING IBUPROFEN 800 NOT WORKING AND ON FRIDAY WAS WORSER AND WORSEN I CALL ON SATURDAY MORNING AND THEY GAVE HER AN APPOINTMENT @T 12PM WE WERE THERE TILL 4 LIKE 30 PATIENTS HAD THE SAME APPOINTMENT TIME WE WAITED FOUR HOURS FINALLY A DIFFERENT DENTIST SAW MY DAUGHTER AFTER FOUR HOURS NAMED DR.NASRIN AND TOLD ME AND MY DAUGHTER AFTER LOOKING AT HER XRAYS THAT SHE NEEDS A ROOT CANAL BECAUSE THE FIRST DENTIST NAMED MICHELLE THAT SAW MY DAUGHTER ON THURSDAY DRILLED DEEP IN MY DAUGHTER TOOTH AND HURT THE ROOT OF HER TOOTH .SO NOW MY DAUGHTER IS BEING IN PAIN AFTER THURSDAY DECEMBER 18/20 25 ITS ITS TUESDAY THE DECEMBER 23 BEFORE CHRISTMAS 🎄 AND MY DAUGHTER STILL CANT EAT SLEEP BECAUSE OF THE MISTAKE DR MICHELLE DID ON THURSDAY WHEN SHE HURT MY DAUGHTER. MY DAUGHTER HAS AUTISM WEST COAST DENTAL DONT CARE MY DAUGHTER IS BEING CRYING EVERYDAY FROM THE WRONG PROCEDURE DR MICHELLE DID.NOW MY DAUGHTER NEEDS A ROOT CANAL AND ITS THE HOLIDAYS SO EVERYONE AT WESTCOAST DENTAL DONT CARE .SHE WONT BE SEEN TILL AFTER THE HOLIDAYS AT A DIFFERENT DENTIST OF CORSE TO A ENDO SPECIALIST DR KONG .TOOK MY DAUGHTER TO THE HOSPITAL FOR PAIN DR MICHELLE CAUSED MY DAUGHTER SHE DID THE WRONG PROCEDURE ON MY DAUGHTER ANOTHER DOCTOR AT WESTCOAST DENTAL TOLD ME SHE DID THE WRONG PROCEDURE MY DAUGHTER MONICA NOW NEEDS A ROOT CANAL AND HAS TO WAIT IN PAIN TILL AFTER THE HOLIDAYS STAY AWAY FROM THIS PLACE WORSE PLACE EVER .MY DAUGHTER HAS AUTISM AND VERY SCARED 😱 BECAUSE OF WESTCOAST DENTAL. THEY ONLY CARE ABOUT THE MONEY NOT THE PATIENTS DONT GO TO THIS PLACE THEY WILL HURT YOUR KIDS AND PEOPLE THIS PLACE HAS SO MANY BAD REVIEWS I WISH I WOULD OF READ THEIR REVIEWS BEFORE I TOOK MY DAUGHTER THERE.MY DAUGHTER IS DISSABLED SHES SO AFRAID AFTER COMING TO THIS PLACE . AND SHES IN SO MUCH PAIN IT HURT ME SO MUCH TO SEE MY DAUGHTER IN PAIN. THEY ARE SCAMMER S JUST TAKE PEOPLE MONEY THEY SHOULD CLOSE THIS PLACE SO UNPROFESSIONAL RECEPTIONIST ARE RUDE AND LAUGH AT DISSABLE PEOPLE. DR MICHELLE GAVE MY DAUGHTER AND INFECTION WITH HER BLUE GLOVES TOOCHING WALLS AND PUTTING HER HANDS IN MY DAUGHTER MOUTH I WISH I COULD GIVE THEM 0 STARZ DONT COME HERE AND READ REVIEWS BEFORE YOU SEE A DOCTOR OR DENTIST YOUR LIFE COULD BE AT RISK. THEY CAUSED ME ANDMY DAUGHTER PAIN AND EMOTIONAL STRESS RUN 🏃‍♀️ DONT GO TO WESTCOAST DENTAL THEY WILL NEVER SEE OUR FACES AGAIN .I AVISE LOOK AT REVIEWS PRAY 🙏 FOR MY DAUGHTER SHES AUTISM 🙏

Avoid if possible. We ended up here since it was the only option nearby that took our insurance. Its almost worth just paying out of pocket somewhere else than going here. Completely unprofessional, horrible customer service, just an overall bad experience.

I never write reviews, but this experience was beyond frustrating and absolutely deserves one. I showed up early to my confirmed appointment (with their address in the text message), only to be greeted with, "Why are you here? we don't have any more new patient appointments today." After several confused conversations, I was told I was at the wrong location and had to drive 15 more minutes to their "sister" office—where I then sat for 40 minutes before being called in. No one ever asked why I was there; instead, I was rushed into an X-ray room and given X-rays I never needed, just for them to tell me after that they don’t even offer the retainer adjustment I was scheduled for. Why book the appointment at all if you don’t provide the service? I wasted over two hours, got X-rays I didn’t ask for, and left with nothing but irritation, unnecessary radiation exposure and a complete lack of trust in this practice’s ability to function with even basic professionalism.