H-E-B

The staff here are amazing, thanks our little one enjoys shopping here.. every day we have to bring him here. He likes the livelihood of the place, he enjoys to see & interect with the awsome people & the different colors of whatever on the shelves.. so amazing how their little brains get excited about such small things.

Worst HEB experience I have ever had! What happened to quality!? I just moved to Sugarland a couple weeks ago from West Texas and have been going to Wal Mart for all of my grocery needs so far. My kids wanted to do taco night for Thanksgiving dinner this year since we just got moved in and won’t be with family this year. My husband & I agreed and decided we would do pork carnitas. I decided to get all of my groceries from HEB for this dinner rather than going to Wal Mart to ensure "good quality". Yea right!! First of all one of my bags was missing and I had to go back to the store and get it without an apology of any kind.. then when I got the meat home I could smell it through the plastic! When I opened it thinking I might be mistaken.. omg! It smelled up the entire house immediately! Everyone was gagging!! 8$ and 4 pounds of meat.. right into the trash! Now it is Thanksgiving evening and I’m running around trying to find meat to cook for dinner!! Luckily The Meat Grinder in Richmond is open! With FRESH MEAT!! Shop elsewhere.. bad service, bad meat!!

Love this location Diverse employees and they cater to all shoppers. Thank you for your beautiful Ramadan display.

My husband went to pick up my curb side order scheduled 6:00-6:30 pm. I had not received a text and when he sent me the screenshot of where he parked I realized I had not received the check in text. I called curb side and the person I spoke to who did not identify herself told me to send a text to the number letting them know he was there. Approx 10 min later a person came out to his vehicle to confirm he was there. He waited another 30 min and texted at 6:45 the groceries still had not shown up. I went to the app. And it showed shopping which means they were just starting to pull my groceries at 6:45 for a 6:00 to 6:30 pickup. I called curb side again and spoke to the same person asking for her name, making her aware that I knew they had just started pulling my groceries. She would not provide her 1st name and I asked that my order be canceled and given a refund. I asked again for her name and she hung up. I called and spoke with the store manager lexi or alexis who knows what her real name was. I explained what had happened. She offered a 25.00 gift card but I had to come into the store to pick it up. I asked instead of the 25.00 gift card for her to finish filling the order and deliver it. She said they could not do that. Yes they can because that is an option on their web site but she would not do it in this circumstance. That seemed like a fair request for a customer who did nothing wrong and the fault was 100% HEBS fault. Hopefully I will get reimbursed in a timely manner and not face retaliation from the HEB manager by holding my funds for days. Still no groceries either. HEBS you have always had my respect and are better than what is being represented by these employees. DO BETTER training on what customer service means. Update: 7:42 text received that my order is ready. Now I know HEB is trying to retaliate and keep my money or delay reimbursing it. Called and spoke to another manager Mariomo recapping the story and telling him I have now received a text telling me my order is ready. He said he will investigate and call me back in 10 minutes. Stay tuned. I will give credit to Mariamo he called back and we are working toward a resolution that should be finalized tomorrow on 2/14. Still leaving a 1 star until this is settled. F/u next day. Plan was to reorder groceries through curbside and Mariamo would provide a discount. I initially placed the order but then canceled because I did not feel safe going through curbside knowing the employee could access my order. Mariamo did follow up and I explained that I would not be using their curb side anymore and stated my reason. Will leave a 1 star because HEB was 100% at fault with no satisfactory resolution. I provided them with a very reasonable option but they were not willing to follow through.

I took pizza bread from well known HEB. But I found is shocking. I have uploaded the photos for everyone. The breads are expired, smelling bad and turned red. Thankfully i saw before having it.

🌟🌟🌟🌟🌟 Exceptional Service in the Flower Section! I just had the best experience at H-E-B thanks to the flower department — especially a team member named Alyeus. We were picking up flowers to take to the hospital for someone recovering, and Alyeus went above and beyond to help us. Not only did he notice that the arrangement needed a little fixing up, but he also took the time to carefully replace the wilted flowers with fresh ones. You could tell he genuinely cared, and it made a stressful moment feel a lot lighter😊

The one and only H. E. Butt managed to establish the foundation for generations of growth to meet the discriminating preferences of diverse customer segments. Each store is tuned to the expectations of the local customers and not some peanut butter spread management philosophy. This store is no exception. It may not emulate its elder sibling, Central Market for the Epicurean, but the primary departments, Produce, Seafood, Bakery + more, offer ranges that are vast. Big D (or Collin County) will soon feel the difference. Of course, the on-premises boil stand (for Cajun delights) is contagious when in season. Update: The "reply?" from HEB is clearly AI generated because it zeroed into a word and not the semantics around its usage in this review. Those of you that have kids in school (studying language) use this as an example of the latent challenges with chatbots. HEB needs to improve the training of their chatbots.