Aspen Dental - Schenectady, NY - Rotterdam

Wonderful experience with a great team of professionals. I am a very apprehensive patient but for the first time in years I actually felt comfortable sitting in a dentist chair. My level of care was exceptional and i was able to relax knowing i was in capable, but caring hands. Dr. Neil and his crew are remarkable.

The staff were incredibly nice, but they really blindsided me with pricing. I just moved to the area and was due for my 6 month cleaning. I have never had any problems with my teeth, but they told me i needed an in depth gum cleaning… for $3k. After explaining that I couldn’t afford that, she ran it under insurance, bringing it to $1,600. I insisted on just getting the baseline cleaning until I could afford the one they wanted. The baseline would be covered under my insurance and my previous dentist had no problem doing it before, and they had never recommended any other type of cleaning. Again, the staff was kind, but she told me they didn’t feel "comfortable" doing the normal cleaning and could only do the one that would be $1,600. She confirmed with me that they’d rather not clean my teeth at all than do the baseline cleaning. Unfortunately I saw other reviews with people having similar issues, and like many of them I will be seeking a different dentist.

Very friendly staff, very upbeat atmosphere. I was very happy with Doctor Lee, Shana up front, Laneisha as dental assistant, and Danielle the hygienist. Any dentist office is expensive these days, no much you can do about that.

I want to share my experience in a fair and balanced way. While my overall visit did not leave me feeling comfortable enough to return, this review is not meant to tarnish the office or its providers. I understand that there are many moving parts that go into a patient feeling heard and comfortable, and sometimes things don’t land the way they’re intended. To begin, I’d like to highlight the dental assistant, Melecia, who completed my comprehensive imaging and blood pressure and made a wonderful first impression with her warm, patient, and attentive approach. She also made genuine conversation, which helped personalize my experience and put me at ease. Unfortunately, there was confusion regarding the purpose of my appointment. I had scheduled what I believed to be a cleaning with the hygienist, but the visit turned out to be an establishing appointment only. This was not clearly explained beforehand or during the visit. I later learned that a full assessment is required prior to scheduling a cleaning, which I understand; however, this could have been communicated more effectively. Had I known, I would have attempted to schedule both appointments on the same day, but that was not presented as an option. The lack of clarity left me feeling uneasy, created a feeling of mistrust and uncertainty about the office’s priorities—I questioned whether quantity was prioritized over quality. When I expressed my frustration, I felt my concerns were not fully acknowledged. The interactions with the providers created discomfort, and my concerns appeared to be passed along to other providers (Dentist to Hygienist) rather than addressed directly, which ultimately led me to request my imaging and recommendations to continue care elsewhere. Once a negative interaction occurs, timely acknowledgment and follow-up can make a significant difference in restoring patient comfort. While I have decided to seek care at another office, I hope this feedback helps improve communication for future patients. I do want to give credit where it’s due — Melecia was exceptional, and I also appreciate the office manager, Tami T., who took the time to speak with me afterward to understand my experience and potentially resolve the situation. That effort did not go unnoticed. As someone who advocates for patients professionally, I believe it’s important for patients to feel empowered to direct their own care, choose providers thoughtfully, and seek environments where they feel both heard and respected.

Service was excellent, everyone that I interacted with on my visit today was very gentle, caring, friendly and made me feel extremely comfortable. Also I would like to thank the district manager for correcting a mistake (billing issue) that I had here on a previous visit. She reached out to be about a week or two ago and assured me she would look into the issue, which she did and then introduced herself to me on my visit and personally checked me out when I was done with my visit, which she didn’t have to do. Thank you for being so kind and professional. And thank you for caring about the people! Would definitely recommend this location.

Love the new set of dentures. Perfectly sized for my mouth. The whole team of people were awesome. They make you feel welcome and that your smile is something special. Thank you everyone for my beautiful smile back.

Going to the dentist has always been intimidating and expensive. Aspen dental on altamont ave has shown nothing but outstanding service every-time I’ve been there. Tami has been so helpful and made a huge difference in making the process smooth. If I could remember everyone’s name I would shout them out but they were ALL amazing from start to finish.Aspen on altamont ave is the best! Affordable and prompt!