Gentle Dental Santa Rosa

They are indeed gentle. I really like this office! The facilities are VERY clean and in good repair. Everyone from the front desk to staff in the back is extremely nice and friendly. The hygienist is very personable. The dentist, can't remember her name, is friendly and very good at what she does. I had 2 crowns done in one visit and it was fast and painless. I'm glad I found this group of professionals 😁

1st appointment in the process of getting new dentures (top & bottom). YAY. I arrived 7 minutes tardy, luckily they were able to accommodate me, which I really appreciate. Everyone is so nice there! Plenty of parking too, which is always nice. Looking forward to next appointment - how many dental appointments can you say that about.

The office staff was great. Very nice and professional. They went out of there way to make my wife comfortable ( in wheelchair ).it nice to see a dentist care . Love everything about this dentist. Wish I had found them a long time ago. Thank you.

I had an appointment, and they had to cancel, which I understand, things come up. However, they failed to notify me of the cancellation, which seems to me like a very important thing to forget to do. I checked all my email inboxes, text messages, and calls, and there were no missed calls, voicemails, and the only texts I got were automated confirmation messages. I made this appointment a month prior to the cancelled date. The receptionist offered to reschedule my appointment, but the whole experience doesn’t give me much confidence in the entire enterprise, seeing as how it’s a pretty glaring oversight. It makes me wonder about the caliber of the staff as a whole, and while the office seemed very clean and professional, I now have misgivings and will not seek a rescheduled appointment.

I can't leave zero stars, so one will have to do. I went in for an initial appointment as I was changing dentists. The receptionist requested an insurance card (which I've never had or needed), and I explained to her that I don't have one. She then got an attitude with me about getting it from the insurance company. I was then taken back and had my initial appointment including x-rays. The dentist and assistants were very nice and kind during the appointment. Following my appointment, I returned to the receptionist desk to schedule my cleaning, and I informed the receptionist of the days I could come in, and she said she couldn't schedule anything at the moment and she would call me to get me scheduled (3+ months later I have yet to receive a call to schedule my cleaning). I then receive a call from their billing department claiming my insurance said I had to pay a co pay (which again I've never had to pay before for a cleaning or x-rays before). I then call my insurance company and says I was responsible for the difference because the dental office didn't call before the service was completed and performed x-ray service that were only covered once every 5 years. A receptionist will make or break a dental experience, and it is wildly clear I'm screwed out of money because the receptionist either refused to do her job or was ignorant as to what get job is.

Called to ask a question about my appointment. Left a message for someone to call me back. No one called. Called the next day to see if I could ask my question. On hold for 20 minutes now and still no one answers. This is ridiculous. And they want to charge +$280 for a simple cleaning that literally takes about 20 minutes. Taking my business elsewhere.

First visit, and have not been to the dentist in years, it was a couple of hours but I was treated very well and everyone was very pleasant. It’s never fun for me to go to the dentist, but I was very happy with the results. See you in 6 months.