Kroger Marketplace

The layout is spacious, the aisles are well-organized, and the convenience of hitting five different "to-do" list items in one building is unbeatable. Whether you’re prepping for a party, fixing a car, or just grabbing dinner, you will leave feeling thankful you didn't have to make three different stops.

As much as I like store, make sure you look what they are putting in your bags, because an item was not put in my bag, unfortunately I realized that when I got home. Customer service kept me on call 5 times, with no help. Then after I got pretty agitated, they told me to just go back to the store and get my item, I wanted a refund. Check out was pretty pressuring, since the person after me had already put their items on the belt and the cashier started scanning them, so I was like, ok, she must have done her job, but no. I guess you can't really trust anybody to do their job properly. Thanks Kroger Customer service for nothing.

Extremely upsetting experience at Kroger tonight at approximately 8:30-9:00PM Monday January 19th 2026. There was 1 pod of self-checkout lanes open at this location and 1 attended lane. The open lane was attended by one cashier and no bagger. When I joined the line there was one woman in front of me with a full shopping cart being checked out by the cashier. A line quickly formed behind me with 3 more people joining the queue. When the cashier had finished checking out the woman in front of me, one of her coworker (who had been attending the self-checkout lanes) came by to inform her that there were no baggers available. The cashier and the woman in front of me then had to spend 10+ minutes bagging all of the items. All this time the cashier obviously could not attend to me or the people in line behind me, meaning we waited 10+ minutes in line for 1 person to check out. Just as they finished bagging her items, another coworker (seemingly a manager) came by, stopping the customer as she was trying to leave to apologize that no baggers were available to attend to her as they were all moving carts or working on donuts in the bakery. All in all, I spent approximately 30 minutes in the checkout lane from arriving (with 1 person ahead of me) to leaving with my (bagged by myself and my cashier) groceries. This is not to mention the several people in line behind me, who arrived about a minute after I did and were still waiting after I left. Note that when I left, a bagger had still not arrived, and there didn’t seem to be anyone outside gathering carts when I walked out through the parking lot. I would like to note that the cashier in this scenario was an absolute rockstar and did no wrong, it is the rest of the Kroger Royal Oak staff that failed her. It shouldn’t have to be said, but it unfortunately seems relevant here that the cashier and the customer in front of me were both petite women of color, while the other coworkers they interacted with were white. I’m not sure if that played a role in this interaction, but it did leave another nasty undertone to the whole situation. There are a few preferable scenarios that should have or could have happened here, and I wouldn't need to be leaving this review. 1) The (presumably manager) could have offered to help bag or cashier groceries. 2) The manager could have reassigned one bagger to bagging duty. Rather than having customers wait half an hour to get through the only open checkout lane, they could have reassigned a bagger for 10 minutes and all of the people waiting in this line would have made it through the lane. 3) There should have been staff already available for all needed roles. At the end of the day, the person working self-checkout should not need to also work the job of bagger. The manager should not need to work the job of bagger. The cashier should not need to work the job of bagger. And the baggers should not all need to work other jobs to keep your business running on a slow Monday evening. There has been a trend at this location of lines stretching into the merchandise for the (two maximum) attended lanes and the self checkout pod. The Kroger self-checkout system is a nightmare too buggy to support all of the customers at self-checkout. If you feel the need to cut costs by limiting the number of employees and downsizing the attended checkout to 1 lane, at least make sure you keep enough people around to run that lane efficiently. Again, thank you so much to my cashier, you were brilliant and you should be paid for the two jobs you are currently working. I’m sorry your coworkers lacked empathy and the management at your store is failing you.

This is the best Kroger in the area. Always clean. Sometimes the checkout lines get backed up during the busy times. The best employee there is Stephen, who usually is working in the self-checkout areas. He's always on the ball. I hope Kroger gives that man a raise because you can't find a more helpful worker than him.

This was my second time trying pickup at this Kroger, and I’d recommend avoiding it at all costs. First time I did a pickup order, my order was delayed by four hours. When I arrived, my order still wasn’t ready, with no explanation or even a greeting from the pickup team. I wanted to give them another try. This time, I placed my order on Saturday evening for a 3pm-4pm pickup on Sunday. My order was received and confirmed. At 1:53pm on Sunday, I get an email saying my order was canceled. I did not cancel it, and I did not authorize anyone to cancel it. When I contacted the store, they said they can see the order is canceled, but they can’t see who initiated it. I called Kroger’s customer service, and I was told the same thing. The representative even contacted the store, and they reiterated that they can only see that it was canceled. Don’t use this Kroger for order pickup. Terrible experiences, and a lack of accountability.

This store is generally clean and well stocked, carrying more SKUs than some of the older, smaller Kroger stores. Its weak point is the checkouts. There is often only one full service checkout open, and the self checkout line can be very long. Any glitch in the checkout can result in multiple long delays, through no fault of the clerk. Expect a long wait at the deli. These delays are a Kroger management issue, and this store is one of the worst.

This store's service has come down to a Walmart levels. 2 days ago, went to get propane gas tank, no employees in the counter for the day, told to come back next day. I went today 9-24-25 and they did not have at the store so go to the gas station. Ok go there and they she could not charge me so she send me back to the store, then come back to the station. For gods sake, how many i.......s takes to provide proper guidance? or run a large staff properly? this is how stores and companies fail, do you remember Kmart? you are going in the same direction. You might not think, but customer service is the single most important aspect of shopping, price is not any longer. especially in areas such as RO.