Village Dentistry: Dr. Shane Ness

My wife and I have been patients here for over two years and have had nothing but outstanding experiences. From the front desk to the hygienists and assistants, everyone is genuinely warm, considerate, and professional — truly some of the friendliest people I've ever encountered in any medical setting. The new doctors, Dr. Dinh and Dr. Fabro, are absolutely exceptional. They are skilled, patient, and take the time to explain everything clearly and thoroughly. Thanks to them and the entire team, going to the dentist has actually become something we look forward to. Finally found a dental practice that makes the experience genuinely wonderful! Highly recommend.

From the very first phone call, the front desk made me feel welcomed and cared for—special thanks to Wendie for her kindness and efficiency. The experience only continued to get better in person. Hannah was wonderful, and Crystal, the hygienist, did an excellent job making everything feel thorough and comfortable. Both Dr. Ness and Dr. Dinh were fabulous—relaxed, knowledgeable, and genuinely reassuring throughout my visits. They take the time to explain things clearly, and you can tell they really know their craft. I am currently a cash-paying patient, and I’ve found their prices to be very reasonable. You truly get what you pay for here—in the best possible way—with attentive care and a team that goes above and beyond.

New to them in March of 2024, parted ways in January of 2025 due to billings issues, specifically grievance against their clinic manager whom said she is going to look into it and never did anything. 3 months later, when I called to follow up, I was given excuses and a bill - to which Dr. Nazarian herself had to spend time to look into the discrepancies. After some emails (see images, office manager's name replaced with XXX) with Dr. Nazarian, I paid what was truly owed and found myself a new dentist. Found myself communicating with Dr, Nazarian with language such as: 1) A write off and a Delta Dental contract adjustment occurs to be two separate things. Your contract with Delta Dental has nothing to do with me. You accepted my insurance at time of service per your insurance contract with Delta Dental, your office having to adjust per contract is NOT a write off, it is a contract between you and Delta Dental, nor it should bear burden on me. 2) In at least two of our written/verbal communications, I had mentioned your office lack of keeping a record of communications, for you to respond with "new" informations such as text message to collect, XXX asking me to pay on 10/02/24 is unethical and unprofessional. 3) I do not believe it's fair for your employee in charge of the accounts to informed customers that their balance is $0, only for your office to retract that statement in a matter of 24 hours. It is certainly inefficient on your staff's part to not pull prior authorization on services, let alone take 6 months to generate a statement and another 2 months for an office manager to respond indicating she "thought she took care of it". 4) She again indicated that since your practice is the network, they didn't apply the network discount, and she worked with them for 2 days and wrote off 2 of my visits. She also said statements are sent out every 2 weeks and since I have no balance (as she wrote them off), therefore there is no statement. 5) I did not submit the claims, I was not the one that processed the claims and forgot your network discount. The office is clean and since Dr. Nazarian and her assistants were nice, I was not going to leave a review up until 2 days ago when my tooth starts to hurt. This morning I went to my dentist for an urgent appointment and tooth #18 where Dr. Nazarian did a crown on March 25th 2024 now needs to be redone. Sure, a crown failure can happened after a year but rarely as I have upkeep my dental appointments, floss nightly and followed dentist advice. I now have an appointment with an oral surgeon to investigate and will surely reached out to Dr. Nazarian of the findings. It is a shame that a dental office manager does not keep up to her promise and assumes, fabricated stories.

Wonderful visit today with always friendly staff from reception to the dental hygienist. Experienced a new hygienist (Elise) today who was brilliant and very personable. Always nice to visit such a professional office.

After the retirement of my dentist and hygenist, where I had been going for 20 years, I was in need of a new dentist. I saw Dr Dinh at Village Dentistry, and I knew almost immediately, that I had found my new home. Dr. Dinh was gentle and patient, and the staff in the front office was marvelous. They were friendly and were able to find my dental insurance information, which I always have trouble locating. I was also able to get in within a week, which is unheard of around here these days!

Excellent service from everyone there, from the front desk to the dentists. Quick, easy and thorough--that's tough to achieve all at once.

I had a dental cleaning from Crystal and am very happy with the outcome. Dr. Ness gave me a check-up and I'll have a filling replaced soon. Dr. Ness is very competent and personable and I'm happy with the services that he provides.