Redmond Dental

When we first moved to the area, I tried two other dentist offices. One was "nice", but it seemed like the "recommendations" from my visits always led to additional care and costs which I couldn't tell were really necessary or not. The other I tried during COVID times and the cleanliness did not feel up to par. I finally discovered Redmond Dental and was so grateful to find a dentist practice where I felt like I could truly trust their care, recommendations, and facility conditions! They even helped provide good dental care for my in-laws who had very specific dental needs. I wholeheartedly recommend Dr. Jennifer Tung. She is so warm, thorough, and full of integrity. I also really appreciate the friendly hygienists and the office staff, including how they can provide balanced support for insurance claims when this isn't always the case for other practices. If you're looking for a trustworthy, clean and up-to-date, and enjoyable experience, you're in good hands at Redmond Dental!

Always a positive experience! Korina rocks at cleanings and check-ups, and Dr. Christopher and Dr. Jennifer are great with fillings. They all give super useful tips to keep our teeth and mouths healthy for the long haul. The front desk is super friendly, and the clinic is spotless!

TL;DR: We are leaving this dental office due to repeated billing surprises, unnecessary treatment recommendations, and provider/service changes made without notice or consent. My husband and I were long-time patients of Dr. Mu and always received excellent care. I even recommended this office to many friends and coworkers. When we scheduled our annual checkups and regular cleanings this year, there was no indication that Dr. Mu had retired, and we were automatically reassigned to Dr. Christopher Tung. During my visit, I received no cleaning at all, yet I was billed for periodontal maintenance, which is significantly more expensive and less covered by insurance. I was told that because Dr. Christopher recommended full-mouth SRP, the hygienist would not perform a cleaning—yet the charge was still applied. My husband did receive a regular cleaning but was also billed for periodontal maintenance, which did not make sense. Dr. Christopher also recommended full-mouth SRP and a filling for my husband. I scheduled two appointments with Dr. Jennifer, but both times he was switched to a hygienist without any notice. During the second visit, his filling wasn’t completed at all, which caused more delays and another unnecessary appointment—ultimately pushing the filling from early September to December. Later, insurance denied coverage for two of the four SRP quadrants for both of us, stating they were not medically necessary. The office appealed, but the dental review board still disagreed. We were then billed for the denied amounts on top of our copay. This raised serious concerns about the accuracy of Dr. Christopher’s recommendations. My own exam also did not match the claim that my condition was so "severe" that an urgent full-mouth SRP was needed—I had only a few pockets over 4mm and no bleeding. I scheduled the full-mouth SRP immediately because I generally trust doctors. A friend, also a long-time patient of Dr. Mu, later told me they left after being advised to get an unnecessary crown. This reminded me that Dr. Christopher also mentioned I would "need a crown very soon" on a tooth with no symptoms. I also began to question whether a previous crown my husband received was truly necessary. At that point, we realized we no longer had trust in this office. I rarely leave reviews, but after so many billing issues, questionable treatment recommendations, and unannounced provider changes, I feel compelled to share our experience. Consider this review our closure to a very disappointing year with this office. P.S. Some of the short 5-star reviews may be influenced by staff asking patients to scan a QR code and leave a review on the spot.

Korina is amazing!! Answers questions so throughly and gives very practical advice. Thank you!

Firstly, let me just say: The staff here are incredibly friendly, welcoming, and easy to talk to. One of the best experiences I've had interacting with people. The reason I'm giving a 1-star review is because they operate a BAD business practice of not telling you what the cost of the services are BEFORE they perform any work on you. I was charged $515 for some X-rays and a cleaning, which would have been nice to know in advance. They also didn't even care to tell me that my insurance was out-of-network, therefore increasing the amount I have to pay out of pocket.

Dr Jennifer Tung is an absolutely fabulous dentist. She provides top notch care, is very gentle and also takes the time to answer your questions and make you feel very comfortable. I definitely trust her recommendations and appreciate her kindness and knowledge. She doesn’t recommend unnecessary treatment. The whole staff is great. It’s pretty seamless from check in to check out. I have recommended this office to friends and family.

They did a great job from start to finish. They helped get insurance figured out. The hygienist was very personable and knowledgeable. Definitely a great experience at the dentist!