Pueblo Dental

Great staff, very accommodating on short notice. They made the process so easy and stress free. When I had issues they fixed them immediately. I cannot say enough good things about this office and its staff.

I visited this dentist’s office several times and brought my children as well. Unfortunately, I cannot recommend this office or Dr. Smith—especially for anyone who is neurodivergent or has anxiety-related needs. At first, I thought he was kind. His bedside manner seemed good, he was gentle, and he even made a few jokes. He could tell I was nervous from the very first appointment; I brought items that help me stay calm, and I expected that they would accommodate my needs. They always called me back quickly, but after receiving the numbing injections, I was left waiting in the chair for over 35 minutes on multiple visits. They prescribed a medication meant to make me sleepy, but I didn’t need sedation—I needed help staying relaxed and regulated. I tried to explain this, but at every appointment, multiple staff members (including Dr. Smith) repeatedly asked whether I had taken the medication. I always answered, "I have a family—I can’t be drowsy all day." It was concerning to be asked about it so many times when I had clearly communicated my needs and limitations. I did my best to accommodate myself by bringing a weighted blanket, earplugs, and other supports. My final visit there was truly awful. When Dr. Smith walked in, I overheard him speaking with a hygienist about an emergency patient, and he already sounded frustrated. That immediately made me more anxious, though I was quiet and cooperative the entire time. When he began administering the numbing shots, it was clear he didn’t remember me or my previous requests. The first time I saw him, I had asked him to "wiggle" the needle to make injections easier for me. This time, he didn’t—and he hit a nerve. I have TMJ and fibromyalgia, and the pain was intense. I yelped, the nerve pain shot through my face, and my vision blurred. His response was a flat, automatic "sorry about that," and then he walked out while I sat there crying. The office staff member with short blonde hair came in a moment later. Her tone sounded compassionate and gentle on the surface, but her focus was very clearly on procedure and policy. She wasn’t rude, but she wasn’t truly comforting either—kind in how she spoke, but not in a way that really helped with what I was feeling. When Dr. Smith returned to start the root canal, he gave a few additional injections, but many times he only pretended to administer them. I require extra numbing to tolerate dental work—I’ve had four full vials before—and while I dislike injections, they’re the only thing that makes the appointment manageable for me. Instead, he gave very small amounts and then acted as if he were giving more in different spots. Each time he tried to work, I could still feel pain. After repeated attempts, he told me that he "couldn’t give me any more" and that I needed to either continue through the pain or leave. At that point, I felt like I was being treated as a burden, even though I was doing everything I could to cooperate. I chose to leave because I no longer felt safe or respected. Dr. Smith walked out, and the same staff member returned. Her voice remained warm-sounding, but her message was firm: if I wasn’t willing to take the sleep medication, I would not be allowed to return. She asked if I wanted to try again under sedation or get a referral to a surgeon. I chose the surgeon, because at that moment I just needed to get out of the office and compose myself. She said she thought that was the best choice, and the hygienist nodded. When I left, I thought I was the problem. After a few weeks, I now know I wasn’t. I was treated poorly and unfairly, and no patient—especially one with anxiety, sensory needs, or neurodivergence—should ever be made to feel that way. I don’t like speaking negatively about others, but I also don’t want anyone else to go through what I experienced.

The staff are always super friendly and helpful! Recently I had to get extensive X-Rays for my Invisalign aligners and was having a hard time getting those over to the company. The girls at the front desk (especially Lauren) were very patient in trying to help me get those over to the company successfully!

I’ve been several times (routine and major) and have been very impressed. The office runs smoothly, the staff is helpful and friendly, and Dr. Smith is an excellent dentist. He loves what he does and it is apparent.

Early in life I had a traumatic experience with dental procedures and have had anxiety of it for my whole life. This office and it's employees have been the most patient and understanding of anxiety. The receptionist has always been very kind, informative, and professional. She deserves a raise. And Dr. Hadi Nassif had been very diligent in my needs and comfort. This may be the best medical experience of my life.

Very happy I gave Pueblo Dental a try. Pueblo Dental got me in due to a cancellation "the same day" that I called! I had a crown fall out of my mouth the evening prior. I'd had a root canal done to that molar with a dentist that was awesome but has since passed away. The Office Staff, the Hygienist & the Doctor were very personable. Thank You.

I’m 38 years old, and I’ve been to many dentist in my life. Every single one I’ve had a bad/so so experience. Leaving, feeling like I was scammed or in worse shape. Pueblo Dental is different, not only is the staff welcoming but the work was like I’ve never experienced. Top quality, exceptional, and to top it off they have tv above you for entertainment. If you want a Dentist that is going to do great work and not make you just feel like they want your insurance money then Pueblo Dental is the place to go.