Pueblo Dental Surgery Center

My daughter’s dentist referred us to Pueblo dental surgery center for wisdom tooth extraction. I received an initial call from this practice once the referral was received, and played phone tag a few times until I was ghosted. They did not return my last call. How is a business that is open 40+ hours each week unable to establish communication with a prospective patient??? What kind of establishment stops responding to a referral who obviously wants their services?

I’m highly disappointed in this clinic I got my wisdom teeth removal 8/29 I went back because my cheek was super swollen and they referred me to my normal dentist who referred me back. I didn’t end up getting a call back to me and making an appointment until 9/10 and told me he thought it was cellulitis, mind you this is an "oral surgeon" so I waited a day or two and the swelling started to feel like it was going to my neck. When I asked Dr. Patrick Burkardt when he would be back so we can have a check up again he told me he wouldn’t be back until October 1. Three weeks later?? So I took it upon myself to go to the ER very concerned! Turned out I had an abscess that was divided by three walls you would think an "Oral surgeon" would be knowledgeable of that so they had somebody on call in the hospital literally have to do surgery to drain it. His name was Dr. Brandon Payne, who seemed very concerned about this guy, and told me he was not an oral surgeon. No follow up calls and no appointment for 3 weeks if I had waited, this could’ve spread to my bone and potentially turned into sepsis. I’m now admitted and have to stay here for 3 days to be monitored and allow my abscess to drain properly while receiving IV antibiotics.

Absolutely horrible I am a kid posting this review on Google maps this place is absolutely horrible. My parents drove up to the place and and I got out nervous. I went inside. It was beautiful. I can’t deny that we went up to the receptionist and the receptionist was the only good thing about that place and the looks right when we sat down, we got called into the consultation room so then today asked me a couple questions about blah blah blah and then the question that made me so nervous injection or mask I said neither in a joking tone and then he said to my parents that they would usually give me the injection for patients that don’t cooperate, said that as a joke by the way They injected me with the anesthesia and then they put me in a wheelchair and took me to a room. What felt like two seconds later I woke up with a tube down my throat in the recovery room. I look around. I take the tube out of my throat. I look on my hand. I’m connected to an IV. Then I look on my arm. There’s a huge bruise on my arm where they injected me. I got in trouble from my school them thinking that my parents did this when in reality this stupid place did it I do not recommend this place at all if you have a appointment either cancel it or just don’t show up. When my wisdom teeth grow, I am definitely not going to this place. Oh and young at heart kids dental they’re just worse.

My son had wish wisdom teeth removed by Dr. Pat he was professional and friendly the facility is beautiful and clean. Lisa was amazing and so helpful she provided a warm welcoming atmosphere! Lisa deserves a raise!!!!!! She is so professional and a hard worker I watched as she would check people in , handle calls , deal with concerned parents or patients all while have a smile on her face !!!! Would highly recommend !!!

Receptionist noted in my child’s file that she attempted to call and couldn’t leave a voicemail because I didn’t have one set up when I arrived to my child’s appointment at 6:40 am a lady attending the desk read the note aloud to me. I immediately double Checked my call log and voicemail and showed her I didn’t have a missed call or voicemail and confirmed. I did, indeed have a voicemail set. she then proceeded to tell me there wasn’t anything she could do my child was taking out of the system and she was just reading the notes. When I asked what number they had on file she ignored my question and told me my child could be put on stand by for the day. meaning my child couldn’t all day eat, or I could wait the appointment that would have been scheduled after us to see if they showed up. I agreed to wait another staff member came out to get the patients we were waiting for and announced they were 20 minutes late and had missed their appointment. Lady that was attending the desk then said they weren’t answering her calls either. We stood waiting another 10 minutes and patients finally arrived making them 30 minutes late. My child was denied treatment because the receptionist allegedly "called and couldn’t leave a message for me to call back" I have zero calls from the office or any voicemails. I thinks it’s absolutely ridiculous how ny child got kicked out of the schedule for something that was a miscommunication and we still arrived on time and ready for our appointment at 6 :40 am but it was okay for the patients we were waiting for to be 30+ minutes late and still be seen.

This dentist's office was awful. I had my son scheduled for a Tuesday afternoon at 2:40. On a Saturday I get a call that they have made some time and they now wanted me to be in their office at 1:45, okay great maybe we can get this done earlier than what would have been. NOPE! We get there at 1:40 and are taken into the consultation room asked 3 questions, told my son needed his weight checked and to empty his blatter. Okay fast forward to us sitting down in the waiting area. Where my son, who did not eat since 8 o'clock the night before, and I sit to wait. An hour goes by. Haven't heard from anyone. Another 20 minutes goes by the Doctor finally comes out asks me if I know what she will be doing with his appointment for the day and proceeds to tell me the anesthesiologist will be out in just a few minutes. Another 10 minutes goes by and my son who has sat and waited so patiently this entire hour and a half looks at me doing everything he can to fight back tears, tells me he can't take it anymore. So I tell him we can leave. We go to the receptionists desk. Wait another 5 minutes for her to get off the phone. And cancel a different appointment I had for another child and let her know I am taking my son to eat and we won't be there for his appointment. She knew exactly how long it had been since he'd eaten but I reminded her anyways. 20 minutes later after we had already left at 3:45 they call to tell me they are ready to take my son back. 2 hours we would have sat there. Why change my appointment time just to have us sit there wasting time. Just because you're a doctor doesn't mean your time is more meaningful than mine. Forgot to mention they called me 3 times in a row at 7 in the morning with literally no time in between their calls. I found that very rude. I didn't get to my phone because I was in the shower.

Cant understand the point of an appointment if they are still gonna have a 3 year old stuck in the waiting room for 45 mins after check in…Probably would’ve been a lot longer, but we weren’t waiting around to see. Too many better dental surgery places out there to choose from who will treat their patients like an actual priority.