Greenberg Dental & Orthodontics

⚠️ Never go to this place! They are completely unorganized and have zero respect for their patients’ time. I scheduled my appointment a week in advance, thinking everything was set for my routine 6-month cleaning. I even came early with my husband for his appointment, hoping they might see me sooner. The receptionist who refused to give her name, the lady with a tattoo on her chest was extremely rude and unprofessional. She acts like she owns the company with the way she talks to people. She clearly doesn’t care about customer service or how she treats patients. When I arrived, she told me my 10 AM appointment wasn’t valid for deep cleaning and that I could "just leave." She even claimed she had called me to cancel, but when I showed her my call logs, there were no missed calls at all. If they can’t even manage appointments properly or show basic courtesy, how can anyone trust them with their dental care? It’s unbelievable how poorly they handle their customers. Please don’t waste your time or energy here. There are plenty of other dental offices that actually value their patients and treat them with respect. Save yourself the frustration and go somewhere else!

Oof — horrible experience. DONT GO. They treat you like cattle here, shuffling you in and out of rooms as fast as possible, to the point where you feel like you’re in their way. Everyone is literally running around everywhere, and after the X-rays they rush in to tell me I "need" a deep cleaning, which of course is an additional $300 ($150 per side, and it can only be split into two sides). From there it turns into peer pressure, high school style. They start rushing and bullying you, shoving the pen in your face to sign because they need to get to the next patient. It’s done in such an intimidating way that you feel like you don’t really have a choice — there’s no time to ask questions or get any real explanation. When I said, "No thank you, I’d like my regular cleaning," there was immediate pushback, although I held firm. Eventually they said they’d "talk to the doctor,", came back in and said that while he approved it, they needed to use some brand-new solution to "protect my gums and it’s super important" that I’ve never heard of before — for another $60. Once again, pen in face, sign here. I asked what it was, and the explanation was basically just, "It’s for my gums and it’s new." Somehow I’ve made it 37 years without this magical solution — so yeah I’m good. THE , after sitting there for over an hour they finally told me they were running another 30 minutes behind. At which point it was obvious- they never planned on doing my cleaning in the first place and were just going to push me into coming back for the deep cleaning on another day, like the kid in the room next to me. I’m sure they overbook assuming a certain percentage of people will accept the deep clean upsell... Unfortunately I have a regular 9-5 and didn’t have time to wait, so I said I needed to reschedule. That’s when they told me I still had to pay an extra $50 for the "premium" imaging they had already taken — without my consent and without telling me it wasn’t covered by insurance — and that I had to pay it before I could even reschedule the cleaning I was supposed to get today, but now couldn’t because they were behind. This place is clearly just a business operation trying to squeeze as much money out of you on top of whatever your insurance covers as possible… I’m sure it works like a charm on the majority of their patients, who seem to be around 75 years old and don’t feel comfortable pushing back or asking questions. It left a bad taste in my mouth — literally and figuratively. Safe to say I won’t be going back.

Disappointed with Orthodontic Department’s Lack of Communication and Support This is my first negative experience, but unfortunately, it has been quite frustrating. I had an orthodontist appointment scheduled for May 30th and called ahead to confirm the time only to be told the orthodontist department would not be in that day. No one had contacted me to cancel or reschedule, and the soonest available appointment they could offer was nearly a month later, on June 24th. This is especially concerning because I’m on biweekly aligners and was previously assured that any minor delays would be manageable. However, I now have no new aligners and, according to the front desk, no alternative options. Meanwhile, I’m still being charged monthly despite not receiving ongoing care or aligner updates. To make matters worse, patients do not receive appointment reminders so be sure to confirm appointments yourself. This experience makes it clear that timely treatment, communication, and respect for patients’ time are not priorities here. I hope improvements are made soon.

My 3 year old broke her tooth and they worked with me quickly and politely to get everything handled. The two different dental assistants were very sweet with my daughter. My only complaint was I wanted to get myself scheduled for some work and was told they don’t accept MCNA Medicaid for adults even though they pop up for it under my coverage. 🙁

Where do I start? My 1st day I was met by one of the most rude, I don't care about this job or it's pt's person ever. She sits on the right side of the front desk. Her response to me was extremely rude, and I clearly let her know that she had the right one that day. I told the hygienist about my rude experience and she knew exactly who it was. Obviously, there has been prior complaints but for some reason she's still there. Never a smile, no eye contact, just miserable. During my cleaning process, I could see people walking back and forth in and out of my room due to how it's set up. You need to go through one room to get to the next, UNEXCEPTABLE!!! I advised them that I was not comfortable with patients walking in and out of my room during treatment. They assured me that my future appointments would be in an office at the end, which they have adhered to. I received a call the day of my next appointment, which I didn't even recall because no reminder call was made prior. The person lied when asked why no call was made. They said "Oh yes, we called you." Lies!!! If you called, why no message left? The evil step sister at the front desk confirmed that no calls are made because she's the only one in that department. I rescheduled for the next day since I could not keep my appt the day before due to no notice. I don't even know why she was calling in the 1st place because it was an hour prior to the appointment time, we never got that far. Once I arrived, I was greeted by our lovely receptionist. I was called by a short blonde woman who appeared to be pleasant until we reached the room. Her 1st question to me was "Do you work?" Which I thought was strange but ok, I'll play along. I responded yes, I do work. Next question was "Where do you work?" Ok, not sure where this going at this point but I advised her of the place. 3rd and final question was "What do you do?" I guess she didn't believe I had a job, although I just left my job and was dressed quite appropriately. After I told her what I did, she said "You must have been busy today". HUH??? After the questionnaire, I sat in the chair but began to feel very uncomfortable. My gut and spirit did not align well and I should have left. Less than 5 minutes into my cleaning, she began to floss my teeth. I asked her if she was done already? She said "Oh no". So I continued with hesitation feeling as if something is not right. The rest of the cleaning went on for another 5 minutes and she handed me a cup and told me to rinse. I've had my teeth cleaned for years and have never had my teeth flossed during the clean or last less than 45 mins, to an hour. I asked her name because I knew I was going to write a review. I believe her name was Dianah, Diane, or Anna. She had nothing to say at all during or after the cleaning. I said goodbye and she didn't even turn around. Unfortunately, the dentist that I saw on my 1st day was amazing and extremely attentive. He actually stopped what he was doing to greet me because I had been waiting for a very long time. It's too bad that he is surrounded by an incompetent staff. I would not suggest this place to anyone else. Maybe their other locations offer better service but their Palm Coast location SUCKS!!! Go someplace else.

Dentists at this office seem to be qualified enough. It also accepts insurances which are not accepted elsewhere. Those are the reasons to still consider this office despite: -dramatically unfriendly lower personnel -NEVER reachable by phone: always voicemail -questionable qualification of techs under Dentist: in addition to personal impression once had to see another dentist a week after cleaning at THIS office; was recommended dental cleaning and the dentist could not believe any professional worked here before -options to self pay and their own plans are frequently ridiculously expensive. Still usable sometimes but PAY ATTENTION!!! All in all you get the right impression the moment you walk in: trust your instincts. What you see at the front desk will not get any better...

Dr. Freeman is always so personable and professional, friendly and kind. He always addresses my concerns and needs and comes up with a customized treatment plan that works for me. His office and team are all very welcoming and inviting. I’ve always had a pleasant experience with his office staff. Dr. Freeman is the best! I also love getting my cleanings done with the hygienist Diana. She is very professional, kind, courteous and very knowledgeable. I highly recommend Greenberg dental in Palm Coast for all your dental needs.