Delta Dental of California

I only ever had a call into customer service, I was having difficulty getting my son’s pediatric dentist assigned to him. I had a call in two separate times and both customer representatives were fantastic. They really helped to explain to me the process, and what was needed to be done. My son needed to just have a general dentist assigned to him, so we assigned my primary Dentist to him, so that way the pediatric specialty dentist could see him. He is under one years old and does not need to have a referral to see the pediatric dentist he just needed to have any dentist assigned to him. Unfortunately, the dentist office doesn’t double check the insurance until the day of the appointment so I didn’t find this out until the day he was supposed to go in and see them, But we were easily able to reschedule another appointment later in the week. I really appreciated both the customer representatives who helped me with this, and the wait time was less than five minutes!

The billing process is not patient friendly. Make sure you contact your insurance company after you get an estimate to make sure youre not being over charged.

Scam, $76 a month to cover one filling every 2 years. My fillings aren't even $200. If I could give 0 stars, I would. Put a small sum of money away in a savings account each month as a self-dental-insurance account and pull from it as needed. Never sign up for delta dental.

Haven't been able to reach customer service or get refunded for my claims. Might as well not have any dental insurance

Individual customer reps are friendly and helpful, but this company is extremely disorganized. My calls have been dropped or transferred to the wrong place 7 or 8 times. Pricing is not transparent and it's impossible to figure out how much things are going to cost. Individual plans do not cover tooth-color fillings, only silver fillings. My dentist is in-network with Delta but does not use silver fillings (most dentists don't anymore) so what are my options?

"sorry we lost your SSN, be sure to monitor your credit for the rest of your life to ensure your identity isn't stolen. Here's 2 years coverage for free but sign up in time or you don't get it!" (I missed it)

Honestly, just save money on your savings account. Getting your money reimbursed is almost impossible and they get upset with you for daring to ask about it. I called almost a month ago to get my check they said it’s rightfully mine. They just sent it yesterday. Silly me, right?