Harlem Dental Plaza

Harlem Dental Plaza is a complete mess and extremely unprofessional. I arrived at 1:00 PM and did not get seen until 2:55 PM. It felt like I was the last patient of the day by the time I was finally called, the office was empty and I was the only one there. I was sent to the back with no greeting and no politeness just "what’s your name" and "hang your stuff up." I then sat in the chair in the back for about 30 minutes waiting to be seen, with no explanation, no updates, and no communication at all. The entire situation was uncomfortable, awkward, and highly unprofessional. The machinery looked old and outdated, and the periodontist, Dr. Niderman, was coughing all over the place, touching the instruments without any gloves, putting his hands into patients’s mouths as if nothing was wrong. I walked out without saying a word, simply put on my jacket and left. Even the bathroom conditions looked horrible, which says a lot about how this place is run. This office clearly does not care about its clients at all. The only competent and professional person there was Tiffany, the dental tech. She was polite, respectful, and actually cared. She deserves to be working somewhere far better. Other than her, this office is poorly run and I would never recommend it to anyone.

I wish I could give this place ZERO ⭐️. After waiting an hour and a half just to get called in, they stuck me in the dentist chair and left me there for another 1 hour and 10 minutes with no updates, nothing. Completely unprofessional. I literally had to walk out because it was clear they didn’t value my time or my health. Worst experience I’ve ever had at any dentist office.

Save your smile and find another dentist/ Periodontist. Staff unwilling or unable to explain the need for procedures attempted. Nasty attitude when I demanded further explanation. Would give zero starts if able.

Listen, i never had a favorite Dental Place in my life. This place and All the employees are not only extremely pleasant , but also the work they've been doing on my teeth has been more of a quality i've never seen before! They didnt rush any of my time with them. In fact i've never received this type of awesome dental care and such excellent and friendly workers from the front desk to finish ! Been three times and each experience goes above and beyond. Thank You Harlem Dental !!

I went because it was an emergency but I would not return. It is unsanitary, the dentist don’t make you feel comfortable. They had a dental tech that is nice but she needs to be in a different environment. The equipment is not up to date and they did dental work on me they could not finish. I don’t recommend anyone go there.

AVOID THIS DENTIST. I walked out before they gave me fillings. I just wasn’t confident I needed the fillings because they didn’t appear on my X-rays. It seemed like they might be committing insurance fraud. The dentist didn’t wear gloves or a mask, and is disheveled and unhygienic. He accidentally stuck the wrong part of my mouth with Novocain and did not use any numbing gel. They presented me with a consent form but did not let me read it. I walked out fearing he’d permanently injure me. The rest of the staff was pretty nice and normal though.

I was looking for a dentist to help me with a flipper for one missing tooth on my smile line. I received this dentist’s number from a patient who frequents the practice, so I decided to call this morning to schedule an appointment. From the very beginning, the experience was disappointing. The receptionist answered the phone with just a casual "Hello," without identifying the office as a dental facility. I had to ask if I had even reached a dentist’s office, to which she replied, "Yes," in a very nonchalant tone. I then asked if they accepted my insurance. Instead of asking for more details about my needs or guiding me through the process, she simply asked what insurance I had. After I told her, she responded, "Yes, we take that," with no follow-up questions, no professionalism, and no effort to schedule anything further. At that point, I had to be the one to ask about making an appointment. She told me, rather abruptly, that there were none available for today. I clarified that I wasn’t asking for today but rather their next available date. She then told me the first opening was September 8th at 11:30 a.m. Based on her tone, lack of professionalism, and overall dismissive attitude over the phone, I have already decided this practice isn’t the right fit for me. The reviews I later read only confirmed what I felt during the call. I take my oral health very seriously, and when it comes to my teeth, I will not settle for a practice that can’t even make a proper first impression. I’ll be calling back to cancel my appointment and will continue my search for a dentist that values professionalism and patient care from the very first interaction.