Advantage Dental+

Dentists we've had are great staff is not. We've been patients here for a year or so now. I've never had anyone ever answer the phones!! Or even return messages. When I've had time drive there to cancel or schedule appointments there is usually at least 4 girls at the front all socializing and not answering calls. Very frustrating hope you all get your staff figured out.

The entire time Very professional and very nice to me The man who did my impressions, he was so very kind as well as his assistant with the purple hair. I'm so sorry but I'm very bad with names. They were both amazing. i still have a few more appointments and I'm just really hoping that the final the final appointment is amazing cuz I've had these for 15 years and when I smile my teeth don't even show and it's so I'm so self-conscious about it. I work in the medical field and work with patients all day and to have a nice full smile will bring up my confidence so much Thank you, Theress

Dr Cade and Cassandra both were very very professional and considerate to any questions or concerns. They explained in depth the procedures and answered all my questions. I like them both and felt very comfortable and feel I will have always a good experience and confidence in the future visits. Thank you to both of you. See you in May.

Giving this office 3 stars because my daughter’s provider is amazing. However, the front desk experience has been very disappointing. I called and left seven voicemails over the past two months trying to schedule an appointment and never received a call back. When I finally reached someone by phone today and mentioned the unanswered voicemails, the staff member was very rude and stated they were short-staffed and busy for the holidays. I explained that this issue has been ongoing for two months and that I was simply trying to inform the office. While I understand staffing challenges, a lack of communication and unprofessional responses from the front desk make scheduling care extremely frustrating.

What's the deal - is this office designed to be a barrier to patient care? They don't answer their phones or return voicemails, like everyone else says. I only received a call when when I had my insurance rep send them an email to call me back, and then when they cancelled my long awaited appt last minute without explanation. I'm sure the dentists care and staff are nice in person, but seeing reviews, this is clearly a chronic and totally unacceptable way of operating. If it's an IT problem - I work in IT and am happy to help fix this free of charge. Better yet I'm happy to set up an MCP server and have an LLM take a load off of intake and communication. Please, staff make an honest effort to reschedule cancellations or have corporate address this. (This is an alt account for patient privacy.)

I had a wonderful experience today for my first appointment. The front desk, assistant, and dr were all amazing and made the process super smooth for someone like me , with a lot of anxiety. Will recommend to all friends and family

This place is the worst, GO ANYWHERE EXCEPT HERE. They don't answer phones (you can see when you're there, they just chat) they don't call back either even if you leave 10 voicemails, they always cancel appointments last second and reschedule weeks out, they don't handle emergency situations with any sense of urgency. They don't send your info (ex: xrays, documents) anywhere else even if they say they will for weeks on end because they screwed you over to begin with. Their hours are very wrong, doors are almost always locked when you have there physically to talk to them since they don't answer their phones. They just sit there and stare at you through the door. Most incompetent group I've ever come across. Had to go somewhere else, had to redo everything because they're too lazy to just send over stuff. They clearly just collect money from the state, they couldn't care less about their patients. This place needs to be reported to the state board.