Triad Dentistry

My appointment was attended to right on time. A pleasant office atmosphere with comfortable seating and reading material available. The front desk team member was courteous and promptly checked me in. I was escorted to my cleaning area by Priscilla. A very nice person and thoughtful. She ensured that I was comfortable and asked if I had any questions/concerns prior to my cleaning. She explained, in detail, what she was doing and why she was doing it. A very knowledgeable person when explaining what was going on. Plenty of water and removal of cleaning material, so that was nice. The Dr. Arrived and did his part. Very personable and informative. I completed my examination, scheduled my next appointment and left my appointment feeling good. Thank you Triad Dentistry!

I've been a patient for over 10 years. This place is top-notch and my teeth are the healthiest they have ever been. I get excellent care from both Dr. Merrell and my hygienist Reece. I highly recommend Triad Dentistry.

I have extreme anxiety over dental visits due to a traumatic experience as a child with a bad dental office and I have required being under IV sedation to have anything major done including fillings. So I had not been back to a dentist to have work done that I’ve desperately needed for twenty years until I found this office. I had a tooth that needed to be extracted so badly I couldn’t wait for an IV sedation visit so instead of waiting with the pain or attempting to pull it myself I decided to try having it extracted while awake at this dental office. I’m so glad I did! The experience was seriously so easy that I’m getting the rest of the work I need done while awake here. Between the gas and numbing I honestly could feel nothing at all and had zero anxiety. Trust me, if you have dental anxiety like I do, go to Triad Dentistry. Dr Hatcher and his staff are incredible at making you comfortable enough to want to come back. They are super friendly and professional! Absolutely incredible experience from someone too afraid to go to the dentist since childhood. 10/10 I highly recommend.

Reece and Dr. Merrell are really great at what they do! Both are very personal and extremely thorough. Another great experience coming in for my checkup, x-rays, and cleaning today. Highly recommend!!

They scanned my signature on a form that they printed my name on, giving them permission to charge my credit card whenever they want. If their response they dont remember. Alyssa is the dental hygienist confirmed nothing will be charge without my signature. She lied. Leisa the receptionist is the one that told me the insurance claim was entered wrong. Natalie who recently retired was rude and disrespectful when telling her no additional charges should have been place on my amex. Tammy knew her colleagues were in the wrong, she just could not say anything. I paid 1407 the day of my appt on my debit card, the day after they put a charge of 368. 00 on my credit card without my permission. They sent a claim to Metlife dental for 1799.00, in which the total cost of the procedure they(insurance co) paid 928.00. You do the math. They claim they do not owe me nothing. So that make them committing insurance fraud and also forging signature on a form they scan into their system is fraud as well. They also sent false information to my credit card company when disputing the charge, by inflating the price of the procedure. They told me to find another dentist since I did not believe them in a letter that was sent to me in the mail. This is something this business will always remember, I will make sure if it.

In a time where customer service as a whole and specifically "personal touch" has become extinct it is so refreshing to have a group that puts its customer first and makes them feel special and appreciated - such an amazingly great team from start to finish at each and every visit !!!!

Friendly staff and very welcoming environment. The teeth cleaning was very thorough. I didn’t require any extra work but I would be very comfortable with having a procedure done in this office. I’ve been to many dental offices over the years and this is by far the best I’ve seen.