Coast Dental

I just had a new patient appointment. The lady at the front desk was very friendly and helpful. My first red flag here was they made me pay before any service was done. I had some paperwork to do and they took me back fairly quick. They took xrays and the lady was new learning no issues we all start a new job and need to learn. I was taken to an exam room where I sat for close to an hour second red flag. The Hygentist came in and did the exam. Then I was set up with a Teams video call with the Dentist third red flag. The lady that helped me earlier came in and offered me a cleaning plan. I wanted a cleaning. Not their toothpaste or their treatment. I was told I would need to schedule a cleaning. Forth red flag. At this point I just wanted to get out. They charged me $150.00 for just an exam no cleaning on top of what my insurance paid. Needless to say I will be canceling my cleaning appointment and will not be going back. Everyone there was very nice, but their process is not very good or timely.

Do not use them. I just went to them as a new patient, put down I was there for a checkup and cleaning. Before I was seen they tried to bill me $74 for cancer screening that I did not ask for. I was told there office does that. I asked what does it do she said uses a light, wow $74 dollars for that. I said I would do this once. Then when I tried to pay cash she said they dont take cash. I left. Waste of my time. They better not bill me for this. Im also informing my insurance company.

I'd give zero stars but that's not an option. They do not know how to process insurance correctly. After contacting my insurance to verify they were in network, I went in. They then argued with me about whether or not I had insurance. I did in fact show them a digital copy of my insurance card even though she refused to look at it. She wanted a physical copy of a card. Then after 20 minutes of arguing with me after already being at level 10 with anxiety because I was in a dentist off to begin with, I am now being called a liar. I called my husband who works with the benefits in his company to verify and sure enough, I am not an idiot... and just to check, I called my insurance when I left. These idiots didn't do their job the correct way when looking up my insurance and called the wrong damn department! So no, the claims department (which is the department she called when attempting to verify I had existing insurance - its logged in the call log) didn't have anything for me... I DON'T HAVE ANY EXISTING CLAIMS YET... Don't go here, they will just stress you out. And being at the dentist is already stressful enough.

I am not typically one to write reviews, but I am writing one for Coast Dental in the hopes that someone will actually contact me. My son and I had appointments on 12/22/25, and paid the expected out-of-pocket portion. Since then, I have received about 16 emails and numerous text messages informing me I have a balance. I called on 1/15 and left a message with the corporate office (as the local office did not answer). I called and left another message with corporate on 1/16. On 1/20, I left a message at the local office. On 1/21, I finally got a person and spoke with Megan. Megan emailed me my estimate from 12/22, but did not have a reason why the office would not return a call. I was advised to contact my insurance company, and I called them on 1/21. On 1/22 I responded to the email from Megan, with attached copies of my explanation of benefits and the math of what I believe I should actually be credited, rather than owing. I followed up on 1/26 with Megan via email, and she responded that it was being reviewed. I called the office again on 1/27 but couldn't reach anyone. I am deeply irritated. It was very easy to make an appointment; speaking to someone regarding a bill, however, feels impossible. If my calculations are incorrect, and I do in fact owe the office, I will gladly pay my bill, but I will not pay until I speak to someone, despite being inundated with emails and texts to pay an outstanding balance. I want to be clear: Megan sent the emails as she said she would, and I am not complaining about Megan; I am complaining about the overall experience with Coast Dental. I do not recommend Coast Dental & Orthodontics- Gainesville.

If there were negative stars, I would give them one. I spent four days calling Coast Dental just to schedule my appointment. Then, one day before the appointment, they told me I needed to contact my insurance and have them assign me to their office. When my insurance tried to do that, they discovered that the office was not accepting new patients. I then spent three more days repeatedly calling the office to ask them to join a conference call with my insurance to resolve the issue on their end, but the process was extremely frustrating and time-consuming. I was scheduled for an appointment at 8:00 AM on Friday, but when I arrived the office was still closed. I did not begin my appointment until around 8:45 AM. After X-rays and an exam, the dentist told me that I only needed a routine cleaning. However, I was then taken to the front desk and told that they do not perform cleanings on Fridays and that I would need to schedule another appointment. This was very frustrating because the cleaning could have been done during my original visit. I was also charged $30 for a service that I did not need, and when I returned for the cleaning appointment, I was asked to pay an additional $10 for an office visit — even though this should have been completed during the first appointment. In addition, Christina at the front desk was rude and unhelpful. I felt pressured to pay unnecessary fees and did not feel respected as a patient. Overall, this experience felt disorganized, unprofessional, and focused on billing rather than patient care. I would not recommend this office.

They kept my appointment to schedule. I was attended by the Dental team with a great greetings and the work done on me was done to my expectations, which were no pain and good work application done. This being my second visit was just as good as my first visit same quality GREAT! Keep up the good work.

Reading other reviews that are sharing similar experiences, I wonder why no changes are being made at this dental clinic. I experienced the same things, most notably not being seen at my scheduled appointment time. The first time, I was seen 40 minutes after my scheduled appointment, which subsequently made me late to my next meeting. This second time, an hour had passed and I had still not been seen so I just cancelled my appointment altogether and left. I have no intention of going back. I’ve never experienced this at other dental clinics before. I do not recommend this dental clinic.