Prime Time Dentistry

The dentist isn’t a place you go out of want. The dentist is a place of need. In some cases, it’s a person in whom we place our trust to alleviate excruciating pain. That was my situation…..after hours….on a Friday. After what seemed like an eternal Google search with dead ends, I clicked on Prime Time. The young man Sy (I’m unsure of the spelling) who answered the phone was warm, considerate, and clear on how the after hours process works. When I arrived a short time later, Sy was quick to get me checked in, through the paperwork, and in for X-rays. Then I went to the chair where I would spend the rest of the evening. Sy’s shift was over and he introduced me to Mohammed. Mohammed was cut from the same cloth as Sy. He too was warm and considerate. He kept me comfortable while we waited for the doctor with stories and friendly banter. When Dr. Saad arrived, I was greeted with a friendly smile and an aura of goodness. He was confident he was going to make me better. He explained everything in detail and got to work. Throughout my time lounged back with my mouth agape, I never felt stressed or anxious. The two gentlemen kept me occupied and engaged with more friendly banter and some good stories and plenty of jokes and puns. They were both so good about managing my pain through the procedure. They constantly asked about my comfort and keyed in on the visual queues. It could not have gone better. With the procedure done, I went to the front to check out. These two new friends walked me through all my do’s and don’t’s for the next few days. They treated me like family. What a treat to have such great care. Thank you Sy, Mohammed, and Dr Saad!!!

I recently had a crown replaced by Dr. Medi, and I couldn’t be happier with the results! An old crown from a previous dentist had broken, and it always had a dull, grayish tint because of the materials that were originally used. Dr. Medi not only fixed the issue but completely transformed my smile. Her expertise in selecting the right products and materials truly shows—my new crown has a beautiful color and natural translucency that blends perfectly with my surrounding teeth. You’d never know it isn’t the original tooth! From start to finish, she was attentive, skillful, and clearly committed to high-quality work. I’m genuinely grateful for her precision and artistry. If you’re looking for a dentist who goes above and beyond, I highly recommend Dr. Medi.

I came to Prime Time Dentistry in Frisco, TX based on a recommendation from a family member, and I’m so glad I did! From the moment we walked in, I was pleasantly surprised by how kind, welcoming, and helpful the front office staff was. They made the entire process smooth and stress-free. The doctors are incredibly warm, patient, and professional. My kids were seen by Dr. Truong, and I can’t say enough good things about her. My 10-year-old needed some extensive dental work and was extremely scared and nervous going in. Dr. Truong and her assistant Maria were absolutely amazing — they took their time calming his nerves, explaining everything, and making him feel safe and comfortable. He even got to watch Stranger Things while they worked on him for over two hours, which made a huge difference! What could have been a very stressful experience turned into a surprisingly positive one for both my child and me. I highly recommend Prime Time Dentistry to anyone looking for a caring, professional, and family-friendly dental office. We will definitely be coming back!

The other day I went to this place to get some cavity fillings, and they gave a price, and I was like, okay thats a bit expensive, but it's fine i guess. Anyways fast forward to when its done and I need to pay they suddenly increase it and I asked the person at the desk about it and he was like, oh yeah sorry we added too much, and he marked it down a bit but not to the original price I was told but my face was numb and I was tired so I just payed it, but I just felt like this wasn't professional at all. Fast forward a week, I get a call from them saying I didn't pay for my fillings, and then I tell the person that I did, and now he's telling me to go to the office to talk about it in person. I eventually went in person the same day, and all of a sudden, the guy there is saying that I got 8 cavity fillings when I literally didn't, and he's pulling out papers and stuff saying I did. Eventually, I asked for the lady who did all the work on my teeth, and she came and corrected the people sitting at the desk and even gave me back the money that I paid. Along with this, she had another person with her to help her out when I had my fillings done, and every time she would turn around to get her tools or something, he'd mess up something a bit, and she would have to keep on reminding him what to do. There is a tool with a see-through orange glass (I don't know what it's called, but I know it's used to cure glue because it's at the orthodontist's too, and that's what they said), and he moved his hand nearly whenever the lady wasn't looking, and I felt a sting at one point. After the appointment, I looked in the mirror and saw that at the corner of my lips there was a red mark, exactly where I felt the sting. I cannot tell you how much this hurt. Every time I opened my mouth to talk or to eat, it hurt me so much. This happened a few days ago, by the way, so now it's not red anymore, but it's like a brownish mark. Along with this, he also marked the teeth I needed fillings on wrong and said I needed 2 extra, but the lady dentist caught it and called him out on it. I am very grateful for her, but overall, this was just a very frustrating experience.

Dr. Niasha Medi and Maria were so kind to me understanding my fear of being in the dental chair. They made sure I was comfortable and calm during my root canal. Phenomenal service from start to finish. Strongly recommend Prime Time Dentistry for dental care!!

I am eternally grateful for Dr. Hasan and Cassandra. My daughter fell yesterday and hit the ground mouth-first. As soon as we got to the office, Cassandra greeted us with a warm smile and made sure we were seen right away. It was my daughter’s first time at a dental office and Cassandra made the x-Ray process quick and explained things so my daughter was comfortable. Dr. Hasan had come out to the waiting room when we got there and was so kind and eased my worried momma-heart. Once the x-Ray was complete Dr. Hasan made sure to walk us through the next steps and what to keep an eye on for the time being. Everyone was so kind and my daughter even woke up today wanting to see "the nice lady and doctor again." This was the scariest moment of my life and I’m so grateful for the kindness and thoughtfulness shown to us here at Prime Time Denistry.

Came in on a Friday night for emergency pain and discomfort. My appt was for 9pm and I left at 11:30pm. Within that 2.5 hours, I arrived and got X-rays taken and was quoted just under $500 to get a deep clean in the upper right quadrant and that fee included arestin which is an antobiotic. Here’s where the "funny business" begins. The dentists (male and female) are hovered over me about to poke my teeth inches away from my mouth and say Oh by the way we are out of arestin, you’ll need to come back for that. So wait, I just paid for arestin and now you’re saying you don’t have anymore and I’ll need to come back. Who does that? Who takes your money and is inches from your mouth to say oh what you just paid for we don’t have anymore. So they proceed with my deep cleans and afterwards I ask when do I return. The gal dentist said Oh we will call you. That was 7 days ago. Beware folks. No one has called me. I paid for Arestin only to be told Oh you have to come back to get that AFTER I paid. No refund. It’s sad that people scam others. Very sad.