Burbank Glendale Dental Group

I visited Burbank Glendale Dental Group before Christmas last year due to mild tooth pain. After a quick exam, they diagnosed three cavities that needed fillings and recommended two crowns along with a deep cleaning. I requested to have the fillings done first, but they advised me to wait for insurance approval for the crowns before proceeding with any work. After waiting for a month without any updates, I called their office to check the status. A staff member informed me that the insurance company had denied the crowns and that they had not received authorization for the fillings either. Wanting clarity, I contacted my insurance provider directly. They confirmed that the dental office never submitted a request for fillings—because fillings were already covered and did not require pre-authorization. Furthermore, the request for crowns had been denied due to insufficient evidence supporting the need for them. When I called the dental office back to relay this information, the same staff member suddenly changed her response, claiming she had just submitted the filling request—despite it being unnecessary. This raised concerns about transparency and efficiency in handling patient care. Unfortunately, after two months of waiting, my tooth pain worsened, yet the office seemed more focused on financial aspects rather than addressing my immediate dental needs. If you are considering this practice, I recommend proceeding with caution. Be especially mindful of upselling tactics related to deep cleanings and crowns. For those who must visit, I strongly suggest verifying all insurance claims directly with your provider to avoid unnecessary delays and confusion.

UPDATE: Instead of calling to explain their policy to me or anything to make the situation better, they decided to cancel my appointment altogether. You can still read my review below, which wasn't particularly offensive, I didn't call anyone names, just vented frustrations. But this act shows an even worse way to practice, so I'm reducing my review down to one star, and adding my review to yelp as well. I've been here before, the people in the office are pretty nice and they do a fine job. But when I got new dental insurance, the insurance signed me up with the wrong doctor (it was an HMO plan). I fixed it the day before my appointment, but it was going to take 24 hours to show up in the system online. The office said they couldn't call insurance on the appt day to process. That's fine I get it, so I ask to reschedule to the next week, and they said no, I had to wait a month because it was an insurance thing? That makes no sense, it was a small correction and the insurance would be in the system correctly after 24 hours. If they were willing to call the insurance it would have gone through the same day as the original appointment. Why should I have to wait a whole additional month for a dental appointment I already am a month late for for some "policy" that no one in your office can even explain the reason for. It wasn't the insurance making that policy, it was the dentist and it's a stupid policy if no one can explain the reason or use judgment about when it should apply. I never worked in a dental office, but I used to bea pharmacy tech and if there was a pharmacy policy causing an issue, I would explain or refer to the pharmacist who would explain. If it was an insurance issue, I would tell them who to call with questions and give them specific language to help when asking. I'm trying not to be super annoyed by this because my interactions with them have otherwise been fine but it's just so dumb. I would legit consider just making an appointment with another dentist sooner, but I struggle a lot with keeping up with regular adult things like making and remembering appointments (which is whythis is so irritating!!) so it would probably take me just as long to find a new dentist and get everything set up.

Absolutely love the dentist here and the orthodontist I've been a patient since 2021, and when I tell you they treat you just like family. I am so pleased with the results of my braces, they have changed my life and my smile forever. The office staff are always nice and very knowledgeable, they always get back to me with any questions I have. I highly recommend the burbank Glendale dental group.

I am giving one star for the wonderful receptionist. However, I’m kind of confused on if this dentist is an used car sales man or an ACTUAL dentist. He tried to sell me on so many things that I am not in great need of and to top it off never got my teeth cleaned and found out I would have to come back in three months to get them cleaned. Oh but if I wanted a $500 deep gum cleaning I can come within a week?! Also,the device they used for my xrays, I commented was soiled ,and their response was that it was from the chemicals used to clean it?! Ridiculous excuse for ,"actually you have an insurance plan that doesn’t pay us enough so we are treating you as a second rate citizen and using less than satisfactory materials on you in order to cut corners, got it?!" Yea I get it! This place is very dirty and I will NOT be scheduling any future services here. If you have HMO coverage schedule here at your own discretion.

I love this dentist and the staff! Super good Doctor knows his stuff! Gets you in and out but makes sure everything is fully explained!

We have been patients here for years and love it so much. I have nothing but positive things to say for myself and my entire family.