General and Cosmetic Dentistry

Scammers. They said my insurance doesn't cover oral surgery and the cost of a bone graft. Yet when I called my insurance and they confirmed that everything was supposed to be covered. Insurance goes by "codes" to see what exact procedure the doctor wants to do and if it's covered. THIS place decided to send the wrong code over my insurance to try and scam me out of a few thousand dollars. ALWAYS call your insurance and negotiate something with these people if you even decide this place if worth it. Because they won't talk to you about other options, they just send you on your way if you don't have money which seems to be a common issue here. Most dentist try to scam people out of money like this place tried to do with me. Oh, and this place is beyond filthy. The other reviews are not lying, dirty broken down chairs, bathroom looks like it has not been repaired or cleaned in months. Didn't even have toilet paper in the holder or soap to wash your hands. Everything is broken down here. Just go elsewhere for surgery, this place should be your last option.

I had pain from a tooth that had a slight infection. I was given an appointment to their Ralph Avenue location at which time I found out is where they only do crowns. They asked me to go to the 27th Street location so I did. They did the X-rays and confirmed an infection and that a root canal would need to be done. Then told me that my insurance wouldn't cover the root canal and I would need to take a loan to cover 1800 which would be about 80 a month paying back. I agreed to this. The payment plan ended up being 2000 and I pay about $135 a month right now just so it's not affecting my credit, but I needed the help and decided to go ahead with the procedure. I noticed toward the end of the procedure the doctor was not using a normal dental light and had his assistant illuminate my mouth with a cell phone. Yes. A cell phone. When done the dentist said I can make the appointment for the crown at the front desk and confirmed he cleared out most of the infection. Prescribed me antibiotics for this. It was later that everything sank in fully. While there I was so focused on the pain that things didn't sink right away. After more than a week and I was still feeling pain I decided to cancel my appointment when they sent me a text to confirm for the "crown". I decided to go to another dental provider on emergency who confirmed that no root canal was done. They even had a root canal specialist come to look at my X-rays and it was confirmed. It wasn't until I started questioning everything with this company that they then changed the narrative and asked me about coming in to complete my root canal. So I asked, did they do a root canal or not because they scheduled me for a crown next and I was told I had the root canal on my last visit, so which is it? Of course, no response. Up to now, I can't get a copy of detailed notes on what they actually did, not an invoice that details what was done. I am locked into a loan for work that was not done so I'm going through the process of disputing this and no matter what result that is, I will be going to court. When I first made the claim they actually lied saying they used proper lighting for my mouth. They used a cell phone light. That's not proper. The proper dental equipment should be used and if you don't have it then you should not be in operation. Some of these companies seek to get off of people that do not have it so that they can put you in debt for services and this is cruel. I do intend to fight this and see this all the way through, not just for me but for other people who may feel like they don't have a voice. This kind of thing should not be happening. Since going to the other provider who performed an actual root canal, I have no more pain.

People stay far away from this place. First off the place is disgustingly dirty. The bathroom is filthy, the waiting area is small the chairs are all broken. This is the icing on the cake, the place is so small they let people stand inside inside where you can see the dentist working on patients also hearing the dentist telling the patient what they need done and how much they have to pay. Very unprofessional, I had the worst experience. They also tell you Healthfirst doesn’t cover retreatment for a root canal when in fact they do. This place is a scam, they try to get you to pay first so make sure yall call yall insurance to make sure what you need done is covered before you give them any money!! I reported this place to the department of health.