Stonewalk Family Dentistry

I've gone to Stonewalk since 2023 for my regular appointments and cleaning! However, in the past year, I've had many unexpected dental issues that came up. This is where Stonewalk really stood out to me in my journey. I've always had bad dental anxiety ever since I had a bad experience in college. This made me very hesitant to go to the dentist and I slacked on my dental care during COVID. So, when I had bad dental pain last year, I decided I should go get it checked out instead of ignoring the pain. This was the right idea -- I discovered I needed a root canal. Throughout the whole process of getting a referral to the endodontist for the root canal itself, and then getting a temp crown/permanent crown here, Dr. Lee and the staff were by my side supporting me. Lu, the Lead Dental Assistant, was always so sweet and comforting, making me feel safe and welcome. Dr. Lee was amazing as usual, so informative and efficient and caring. They always made sure I felt okay and informed during the procedures. This year, I've had another root canal and some other fillings done, and I could not have asked for a better team to continue my dental health journey with. It has made me a lot more comfortable with the dentist, and had me realize how important it is to stay on top of taking care of my teeth and being proactive.

TLDR - Go to an independent family owned dentistry instead of Private Equity backed Stonewalk. Terrible establishment that sold to Private Equity and went down significantly in quality. They have long wait times for appointments, I have never seen a doctor in the years I have been going in the last few years, even tho I was told I would and probably get billed for a doctor’s visit. Staff is rude, customer service is non existent and they never honor the appointment times, expect a 15-20m wait. They have not sent me my medical records even after 30 days of requesting them, this is non compliance with HIPPA and I will be reporting them to the Department of Health.

Dr Lee is a very competent and caring dentist! I've never had a dental visit in my life without pain and anxiety, Dr Lee does her best to minimize this with her patients and is always so very helpful and reassuring not to mention her dental work is top rate as well. Out of the numerous dentists I have been to in the metro area I'm happy to see and be a patient of Dr Lee's and I highly recommend her to whoever is in need of a very good dentist.

HIGHLY NOT RECOMMENDED!! My first bad experience was about 6 months ago. I waited 3 hours in the waiting room. No one ever came out to tell me they were running behind. I walked out. I thought i would give them another chance, well that didn't go well. I was quoted a price of $190 was due never told price could change. When I arrived for my appointment, I was on time. I was told my fee was $327 now. Receptionist told me the billing lady was running late. I waited an 35 minutes before being told the lady would be in office in about 15 minutes. She never showed up an hour and 10 minutes later a different lady took me back and said you have to pay that or I can reschedule. I asked to speak to office manager, office manager was not in this day. I could not cancel and go else due to the fact that I would lose my $100 deposit. This will be my last time in due to Front office staff inconsistencies. NOT RECOMMENDED.

From start to finish everything is perfect at this place. Treatments are well explained. The clinic is absolutely clean. The staff is super friendly. Dr lee is absolutely outstanding time and again. Thanks you.

Joann Charles was a delight. Dentist appts make me incredibly anxious and she made me comfortable and worked quickly and delicately. Very thankful I happened upon this office.

UNPROFESSIONAL, IINCONSIDERATE AND UNRESPONSIVE comes to mind with dealing with Stonewalk. And before they reply to this review for me to reach out to them, I have been trying too! Since last May I've been trying to reach out to their billing department to get a better understanding of my mom's invoice. Know this, any time you call the Billing department, it will always go to voicemail. Be ready to nevee get a call back. I even tried talking to the receptionist to see if the Billing Department could call me back so we could better understand my mom's final invoice. My mom had made a payment at the office during the visit, so she didn't understand why there was a bill. We'll we could never find out because this office is very unprofessional. Also, just as far as the work they do. My mom had to go to my dentist to get all the teeth that this office supposedly "fixed". So in my opinion, they do not do good work. Be better Stonewall, answer your phone for your customer.