SEPHORA at Kohl's

You know , you hear these people , these girls , rather , I don't even want to call them women because all they're doing is complaining very negative about Sephora i wish I had a 10th of what Sephora makes that these people want to say, well, I mean there are sales people that don't want bothered if there's not too many people in there that's not right, but I don't know I wasn't there to sit The Times I went there. I know what I want. I go there and get it, you know, I like Armani Gio. Aqua Perfumo Black bottle. Grand Slam I Swear it has Fermones Everywhere I go Someone, A WOMAN says Omg you Smell Wonderful my God. Yes that's what I get.

I had visited this store twice before and honestly left feeling a little unwelcome. But last night, everything was completely different thanks to Loa and Keegan. They were so kind, attentive, and really made me feel comfortable and appreciated. They took the time to help me choose my entire new skincare routine, makeup, and brushes. Their professionalism and warmth truly changed my experience. I left so happy and confident with my purchase. Thank you so much, Loa and Keegan, for making me feel valued as a customer!

I came in looking for a specific cologne for my girlfriend, but did not know anything other than the brand name. Ava was very helpful, patient, and kind while assisting me! She definitely made the experience much less stressful and was able to help me identify which cologne it was. The store is also well organized and clean!

I visited this location with my friend on Sunday, 4/27/25. Other than my friend and I there were no other customers in the store. The two sales associates were behind the checkout area just chatting with each other. My friend wanted to purchase a specific type of eye makeup and approached the sales associates for assistance. They came off as completely bothered to help my friend and (as other reviewers stated) they came off as judgmental and rude. I felt utterly unwelcome.

I visited hoping for some advice on a few things...and what I got was some excellent advice from Ava. She guided me away from buying things that weren't rt for my skin tone, for years my foundation shade made me look like a twilight cast member...I can finally look normal!! She knows her stuff 😂👍

I never write reviews but I felt like I needed to. I and multiple customers were in the store and the staff stood behind the register the whole time talking about personal gossip while customers were asking questions and the staff didn't really help answer. They were more concerned about their conversation rather than any of the clients needs.

They do not accept gift cards nor do they do returns from online. It is very misleading and does not function like a Sephora. I was told to drive over an hour away if I would like to return in-store. Switching to Ulta.