SEPHORA

My experience at Sephora in Arden Fair Mall was nothing short of amazing. From the moment I walked in, Tyra stepped in and completely took the lead—in the best way possible. I came in knowing absolutely nothing about the products on my shopping list, and instead of making me feel overwhelmed, Tyra made me feel confident, informed, and excited about the purchase. She explained each product in clear, detailed, and thoughtful depth, breaking everything down so I truly understood what I was buying and why it worked. Her knowledge, patience, and professionalism were top-tier. It felt like I had my own personal beauty expert dedicated solely to making sure I left with the right products. As if that wasn’t enough, Janice then greeted me at checkout and made the entire process smooth and stress-free. She was warm, patient, and incredibly helpful—encouraging me to create an account and even guiding me through scheduling an appointment with a skin specialist so I can get products tailored specifically to my skin type. That extra level of care made me feel genuinely valued as a customer, not rushed or upsold. This wasn’t just shopping—this was an experience. The teamwork, professionalism, and genuine care shown by Tyra and Janice are exactly why I’ll be returning to this location again and again. If you’re looking for expert guidance, welcoming energy, and customer service that goes above and beyond, this Sephora is the place to go. 👏🏽 Huge thank you to Tyra and Janice—you both set the standard! 💕

The customer service was top-notch! I came in and Marcella (hope I got her name spelled correctly) helped me. She was knowledgeable, enthusiastic, and all above and beyond. Definitely ask for Marcella if you need recommendations!

I recently had to exchange my Coanda X2 Airwrap because the one I purchased was defective. I originally bought it during a 15% off sale, and I was worried I wouldn’t be able to get the same discount again. Thankfully, the manager, Shay, was absolutely amazing. She was patient, helpful, and so accommodating she went above and beyond to honor the original sale and made the entire exchange process smooth and stress-free. I truly appreciate her kindness and exceptional customer service!

I was looking for a gift. No one assisted me they just walked when I made eye contact. I forcefully got someone to assist me. Her name was Cassie not the best customer service from what I saw, but I needed something and I needed it now the cologne that I was looking for was not available and I asked her a simple question there was no need for an attitude. When it got down to paying for the gift, the girl at the register she’s Hispanic. I didn’t quite get her name. I kept telling her my birthday name she didn’t get it. She was too busy talking to other people at the store, that look very unprofessional , I don’t think I’m gonna come back to this store again I rather just do it online people don’t know what they’re doing and people have attitude problems. They need to fix or they find some other job to better themselves.

Went to this sephora with my friend. We both have worked in the beauty world for 8+ years. We went in dressed comfortable, it's raining out, and just wanted to swatch new things that we don't have at our stores. Immediately we got asked multiple times if we needed help, first 2 times it's good customer service but after that it was repeat every 2 minutes. One guy snuck up behind me and asked if we needed help after 4 separate people already asked! We eventually made it over to fragrance and noticed hourglass concealer on an end cap . I told my friend that I use it on my clients, she decided she wanted to buy it and before we could even figure out where it was the same guy who already snuck up on me snuck back up on us AGAIN and I asked him where hourglass was. As he took us there he said on his walkie talkie "IM TAKING THEM TO HOURGLASS!". I started my career in an ulta, and worked my way to be a high end brand representative and makeup artist. I get it I really do but they lost not one but 2 customers by judging my friend and I and assuming we were stealing. My friend is black, and I am white, my makeup was not done like a typical makeup artist (i'm not working) and she had none on. I am aware that my baggy pants and baggy sweater can hold a lot of products in them but at the end of the day this was borderline harassment and made my friend and I extremely uncomfortable. Every time I have gone inside with my work clothes I am treated fine, I even get asked by their customers if I work there! I realize this is an issue that they face a lot but at this point they're just losing customers. We both had money to spend and left with nothing because of how done we were. I don't know if this was racial because of my friend or if this was just them judging by the clothes we wore. Whatever it was they need to fix it immediately.

MJ was super helpful. I was going to leave the store with nothing but she helped shade match me and recommended many products that I needed. Am incredibly satisfied with the service, that I don’t even care that I spent over 100.

JOVINA was the sweetest most helpful girlie ever!! She’s god sent and helped me with my freebies today 🥰 if you ever need help with ANYTHING makeup/skincare/fragrance she’s your girl!!