SEPHORA at Kohl's

This place is so small I got depresed 😔I have been trying to get my fav products but it's imposible in Midland, Odessa, Lamesa... Sephora is a store you can find good quality products for beauty, however you can not find Sephora in every corner in this side of the country 😢😭 I got a Ouai shampoo set for detoxing my hair, a Lash Repair Kit and Hydrating acid for my face. The staff were super friendly 😊😇, they know their products and were super accurate, however they do not know about all Sephora products. They don't have online shopping offers to pick up at the store which is really sad.

Always the absolute worst customer service here. Extremely rude employees. Mis marked prices the list goes on and on. Not the first time, but I guess its my mistake for trying to give them another chance.

I recently visited Sephora in downtown Dallas and had a wonderful experience. As soon as I walked in, I was greeted and assisted promptly by a friendly and helpful staff member. However, my visit to the Midland location was quite different. I went in for a color match and was told I’d be helped soon, but unfortunately, no one attended to me. When I asked for two small samples, I was informed I could only receive one, and the response felt a bit abrupt.I’ve had much better experiences at other Sephora stores.

Ever since they combined with Odessa and midland, it’s the worst. I refuse to shop here and would rather shop for what I need online. Better customer service and better overall experience online. This one is ghetto and the staff are always on their phones and all about the drama. The manager would talk to her staff like they were friends and would talk about other employees and customers when they would walk in. I refused to give them service as I overheard that kind of treatment. I put my things down and walked out. They don’t even keep things in stock and the shelves are always empty.

The Sephora staff is super RUDE! almost like they could care less about any customer. I'll just Stay shopping at Ulta and online there is nothing at Sephora I can't find anywhere else. Staff needs some customer service retraining ASAP!

Mia at Sephora on Feb 7 night 7-8pm worst customer service experience everything was an attitude when asking for specific products and everything was mainly I don’t know answers she was not knowledgeable of the products when asked if she can help me find the price online or the item she told me to look it up myself, was coming in to spend $200 but rather only left with one item and checked out at the regular kohls check out everything seemed a bother for her and a lot of rolling her eyes at customers. I don’t understand if people don’t like their jobs why do they work there makeup is such a fun job….she ruined my experience at Sephora going to ultra instead.

Couldn't beg to get help sales assistant was too busy complaining about breaks and schedules than working to help customers I can do better online! Certainly not up to the quality I came to expect when they were in JC Penny.