Sally Beauty

5 star experience thanks to the lovely clerk - Monique 🤩 Not only did she check on me multiple times because she noticed that I was intensely studying a couple different products, she also held impeccable awareness for each new group of clients that walked in (~8 while I was there for 15-20 minutes), instantly greeting them and letting them know she was there to help. I walked out with each of her recommendations (5 different products: curling iron, shampoo and conditioner for extensions, dry shampoo, and 2-in-1 heat protectant/hairspray) and am excited to try them, thanks to her. She didn’t skip a beat and walked around making sure everyone had what they needed simultaneously being ready and prepare at the register. BEST customer service I’ve had in a long time, especially in a busy store. Customers were in and out within 10-20 minutes, no problems. There’s a large selection too!!

Thank you to Faith and Kayla for walking me through the store to help me pick out everything i needed for highlights. They were so professional, helpful and nice. Kayla even took the time to write down what order i needed to do everything in. As a nervous novice at highlighting, their help was greatly appreciated!!

Thank you Sally Beauty Supply for helping me fix my hair which I had dyed horribly wrong with a box dye. The manager and staff were great in talking me through everything I’d need to do to, and showing me which products to use. With their advice, I managed to get almost my exact natural color back which was my goal! I couldn’t be more pleased with how it turned out!

Went in today just to buy some hair dye. As soon as we step foot in tells my boyfriend to put on a mask. He couldn’t find his in the car and we were willing to buy one and he asked and she told him no. When I asked where the hair dye brand I was looking for she pointed in a general direction instead of showing me where, then continued to bark directions at me from the desk instead of helping me find it. Then proceeded to help someone else by walking them to what they were looking for. Extremely rude and once I found what I was looking for shouted at me across the store telling me it was right in front of my face even though I had already been looking at it for a minute now. I’m just glad she wasn’t the one to ring me up. I was so extremely ready to leave. The older lady that works there has always been extremely polite to me. Turned down a membership card because I have no intention of returning again.

My cousin and I went there today around 11:30. The lady who was working was very rude. We both wanted to purchase hair extensions and she talked to us like we were idiots because we had never purchased them before so we were asking questions. Simple questions. I did purchase some and she also argued with me that they won’t work with the color of my hair. I have them in now. They match perfectly. My poor cousin was so frustrated by how rude she was that she didn’t even purchase anything even though it was her idea to go to begin with. They have a lot of great products but terrible customer service.

Where are the original staff? I raised my children shopping at this Sally's for decades, through every stage of life, and with the same manager+cashiers for the most part, but i walked in and was shocked to see that now the store looks, sounds and smells very different and basic, and not one staff member looks familiar in any way. I asked "where everyone went" and was met with a "oh they're all gone". I realize that some things are kept confidential in the business world but maybe try a better explanation. To some of us it matters.

Came in the store to purchase hair coloring supplies. Upon shopping the store clerk asked me why I did not have on a mask. I told her that I choose not to wear one. She said I needed to have one on. I told her I was only here to purchase a few items. She wouldn’t let me purchase items unless I was wearing a mask. As I was walking out without purchasing my items because I choose not to wear a mask another employee without a mask on told me that I must have on a mask. Sally lost my business today.