Kim's Home Center

Don't shop here...absolutely no return policy. I had purchased a lunch box for my son. As would everybody ...brought to home and washed it for its use. However...after realizing the box was too small. I had repacked it using the original bags...bubble wrapping paper..etc and asked for the store credit. The employee inspected and scanned the item under the light scanner and noticed a water spot that was noticeable using the light. Because it got washed...they rejected the return nor the credit. Biy from Costco people. Learned my lesson here.

I purchased a product priced under $200 from this store, and my decision to purchase was based entirely on misleading information provided by the salesperson. Prior to the purchase, the salesperson clearly confirmed that the product met the specific purpose and requirements that I had explained. Relying on this assurance, I proceeded with the purchase. However, after actually using the product, I was very disappointed to find that its performance fell significantly short of what was represented. I have already discussed this issue with the store supervisor and requested either a return or an exchange for a different product. Unfortunately, my interaction with the store manager was extremely disappointing. Despite calmly and reasonably explaining the situation from a customer’s perspective, the manager did not fully listen and repeatedly denied my request without any meaningful discussion or consideration. The manager relied solely on store policy and made no effort to address the issue in a fair or professional manner. As a result, the level of customer service provided was inadequate and unhelpful, and it became clear that further communication with the store would not lead to a resolution. For these reasons, I am seeking mediation and assistance through LA County DCBA.

A little bit of everything. Mainly Korean goods. Lots of inexpensive and expensive goods including Japanese and German brands. They do have a second floor with clothing, electronics and other items. It’s worth a stop just to browse. They do have parking.

I'm really sorry to hear about your experience! It can be really disappointing when a place you love suddenly becomes uncomfortable due to poor customer service. It sounds like the cashier's unfriendliness has made your visits to Kim's Electronics less enjoyable, especially since you used to look forward to going there. It's understandable that you felt the need to return your items rather than deal with an unpleasant interaction. Customer service can make or break a shopping experience, and it seems like this location could greatly benefit from some staff training. Hopefully, your feedback reaches the management so they can address this issue. It’s always sad when a favorite spot loses its charm, but perhaps there’s a chance for improvement. If you feel comfortable, sharing your thoughts directly with the store might help bring about some positive change. Wishing you better experiences in the future! If you'd like to talk more or need any suggestions, feel free to reach out!

After asking questions and taking time to consider a purchase, we ultimately decided not to buy the item. As we were walking away, the sales associate (older man with black rimmed glasses working on the second floor) began talking trash about us--loud enough to hear. That kind of behavior is wildly unprofessional and completely unacceptable. Customers are allowed to browse, ask questions, and decide not to purchase without being mocked or insulted. If someone can't handle that basic part of retail, they shouldn't be working with the public. I won't be returning, and I strongly recommend management address this immediately before more customers are treated with the same level of disrespect.

Please tell your korean family members not to buy blankets and home accessories from korea when they visit you bc things are not cheap in Korea and they have everything at Kim's home center. Its clean and it is very korean inside but I did notice several non korean customers. Good service and good items.

I really enjoyed shopping here. They had everything you could possible imagine at reasonable prices. I don't live in LA but, I will make sure to shop here next time I go back.