Star Beauty

I never leave reviews but this place is earning my first. An employee encouraged me to get 2 different colors of extensions and said that I can exchange them if one doesn’t work for store credit. I double checked because they were expensive, she said yes. As an avid returner I took her up on that since I come all the time. Essence, the manager, acknowledged that her employee made a mistake under her poor training. Then didn’t even try to make things right by giving me any credit or apology. She just basically said I’m out of luck bc her employee under made a mistake. I asked for her manager to explain the story and she let me know she is the manager and refused to give me the name of her superior. This is a scam. She’s a scam artist in every way. I was leaving and she continued to yell "now I’ll make sure nothing is honored" all because I was wanting to speak to her superior. I pray her owner sees this since I’ll have no other way of reaching him. She let me know if I call I’ll have to go through her anyways. Why the childish actions? Isn’t this a professional establishment? She raised her voice to intimidate when she’s already much bigger it was unnecessary. I would have never gotten 2 if I wasn’t directed to do so with the promise of a credit. End of story. Employee gave FASLSE INFORMATION and the manager acknowledged her wrongful doing and didn’t even honor the fact I was mislead. That’s FALSE ADVERTISING.

First review I'm leaving about a place. Just left, the prices are a little high. The staff should take a course on manners though, but there are other Star Beauty locations. And I would rather do to the hair stores around the corner. Thanks I guess.

This place is completely unreliable, they would rather make their customers sob than do their job and help customers. Do not go here, there is plenty of other places to go or you're better off ordering online. If there was a 0 option I'd go below it

They only get 4 stars because they're expensive BUT they are clean and organized. I only go here for emergencies, or if I can't find what I'm looking for somewhere else, I will definitely find it here. No other time, though. It's still a great store. Staff is nice too.

I love this store! They always have what I need and are all so friendly and kind.

Smell so good when you walk in this store love it

The products are well, but the employees mostly stood around almost annoyed I asked for help.