Ulta Beauty

Loren was extremely helpful in assisting me with finding the right hair product for my extremely difficult hair. He really took the time to listen and understand what I needed, and he helped me find exactly the right product. I truly appreciated his knowledge, patience, and attention to detail. Excellent customer service—thank you, Loren!

I had such an amazing experience at Ulta Beauty thanks to several incredible 5-star employees — Danielle, Melissa, Gianna, the woman who scheduled my appointments, and the checkout lady. From the moment I walked in, Danielle greeted me warmly and walked me through potential makeup and skincare options. She made me feel completely comfortable, introduced me to other team members, and even helped set up my brow waxing appointment with Gianna. Gianna did an amazing job waxing my eyebrows — she was fast, honest, and great to talk to. Melissa was personable, warm, and knowledgeable, making the experience feel personal and never rushed. The woman who scheduled my appointments and the checkout lady were both kind, patient, and helpful, making the process smooth and enjoyable. What really stood out was that every single employee was knowledgeable, willing to share tips and tricks, and genuinely cared about helping me. I’ll absolutely be back, and I highly recommend this location — especially if you’re new to makeup or skincare. 💖

If I could give this place negative zeros I would. I placed an order for pick up. No fault to this store—Ulta online somehow defaulted to this location when it is 10 miles from my house. I didn’t catch that. I stood in a very long line with one extra item to purchase plus pickup my online order. I finally get to the register only to find out I somehow don’t have my ID. I just got back from a long trip. I pulled out every card I had with my name on it and nope—cannot release my items. I was told to come back later—ma’am I live far enough as it is…not going to do that. I couldn’t even cancel the order and just purchase it there. Any orders cancelled by Ulta take 9 business days for the money to return back to the gift card FYI. I get policies…more than anyone as I work on a policy team. However this policy is the most absurd one. I am showing my phone, my email verification of my order and my ready order emails, all my cards with my name…my God. Do better! This is why I prefer Sephora

The employees were great! They were available to help, but In a friendly and just passing by way, not the constant questions or sales pitches. Also, My daughter and I both found what we were looking for from the vast selection of makeup products. Lastly, for being the busy holiday season and a Saturday, the store was clean organized and although crowded we were able to move some comfortably.

I came in for a haircut on 2/6/25 with a Stylist (Tiffany H) whom I had never met before. She was running late with her previous customer, but I didn't mind shopping around for a few extra minutes. I get in her chair, probably 5-8 minutes past my appointment time, no big deal. Apparently, it was to her. She was rushing and complaining the entire time about having a full day of customers she's never worked on before (I was one of them, mind you). She complained about wanting a break and how styling takes so long. She was also checking her watch the whole time she was doing my hair. I told her if she needed a break just to leave my hair wet and not style it. She blew me off and said it was her fault because she talks too much. The whole time she's rushing, making snide remarks to me for getting nervous that she's about to cut over an inch off the bottom of my hair (I asked for a trim, not a full cut), and overall having this attitude like she doesn't care and doesn't feel like holding a conversation. I've never had an experience like this at an Ulta salon and I will be taking my service elsewhere.

The employees were all very kind and attentive. However, I went to the salon and the stylist pretty much destroyed my hair. It’s over processed and damaged, and the highlights were done poorly. There are harsh lines everywhere (including the roots), if I pull my hair up then there is a bizarre diagonal line across my head from the foils. Nothing was blended. I paid over $200 to have my hair destroyed and now I have to pay $200 to go somewhere else to have it fixed. Maybe use a different salon.

I'm a LONG time Ulta customer (14+ years). I have visited several Ulta Elite Stylists, in 3 different states, for haircut services. I've never had an issue, so I would not have dreamed my recent experience could happen. I moved to AZ about 1 year ago, and prior to this event, had only 1 haircut at Ulta (successful haircut). So at this point, I was not committed to any particular stylist. The stylist I saw at this previous service was not available for a few weeks, therefore, I decided to try someone else at a different Ulta store. Given that my history with Elite Level Ulta Stylists was always positive, I didn't feel any trepitation about this. Unfortunately, there's always a first time. I came into the appointment & saw the stylist was working with another client who seemed very pleased with her service. (+) The stylist I booked with was also classified Elite Level (+). The stylist also was teaching/training someone new to the trade (+). I sat in her chair & explained what I wanted. I showed her several pictures of what I wanted (leaving as much of the length as possible, long layers with piecy bangs framing my face) including one of me with the desired final look. After looking at my hair, she indicated she understood what I wanted & we proceded with my service. During my haircut, we had a pleasant conversation as she took up sections of hair & cut. It seemed to me like she was doing the normal cuts, but then I'm not a stylist, so how would I know? Once she got to the front, she didn't really do much to my bangs or do any framing around my face. But voila, she said she was done & started to dry & style my hair. I began to feel something was wrong when she finished. My bangs were crooked, & I felt anxious. I also noticed she had loped off several inches on the left side of my head, but with the styling, it looked OK. Although I wasn't happy, I didn't want to stay in the chair any longer & have her cut more hair off. (I should mention I HAD waist length hair when I went in). I paid, left her a 20% tip & tipped her assistant (who shampooed me). $97 was the total. The next day, I washed & dryed/styled my hair & that was when the damage was truly revealed. I did not have layers...I had a long, crooked mullet. The back length was left knarly & sparce, the layers were crooked & did not gradually blend down. There was no framing around my face & the bangs were cut crooked with no texturing at all. It was a mess. Now, I did not go back to the same Ulta. I went to the one where I had the good experience & talked to the salon manager there. I didn't know the salons were commission based. My thought was its all Ulta, so they might be able to help me. Initially, that manager put me in touch with the salon manager from the other (bad experience) store. He then asked me to come back to let the original stylist try to fix my hair. I said I was not comfortable with that (why would I have confidence in someone who hacked my hair in the firstplace), I just would prefer a store credit so I could get my hair fixed by the stylist I had visited before (at the good store). He said he would have to call corporate to see if they could do that. He said he would call me back. He did, two days later, to apologize & tell me he could not offer me my money back. That I would need to come back to his store & let either the same stylist or someone else I did not know try to fix my hair. To me that was not an option. I had confidence that I could get my hair fixed at the good store & felt it would be hair roulet to go back to the bad store. So I wrote him an email with pictures (attached here) of what the state of my hair was to give him one final chance to make things right. Its been 4 days & I've not heard back. I'll let you make your own conclusion on what kind of customer service you think this is. For me it is not favorable. That said, my story does end well...Ulta in San Tan Marketplace fixed my hair (yay Sabrina who has MAD skills!)...AND took care of me financially. Go there, not here.