Bluemercury

Wow this place is amazing! This was the first time I have been in a Bluemercury . I was greeted by a woman named Julie. She was so friendly and knowledgeable. She went through all the options and brands they had to offer. They have a lot of top end brands. It reminds me of a bougie Sephora. I was able to try colors on, to see what worked the best. Very clean and fun store.

I was told I need a prescription to purchase elta md sunscreen…by the same rep who also told me she hates elta md when I made a purchase here before months ago…you could’ve mentioned this online instead of wasting my time. The energy is always rushed as if you want me out of your store. I don’t know what the weirdness is about but your store needs to be friendly and helpful to all people of all races.

Came in to browse and the rep asked if I was killing time. I was in the middle of swatching a lip color. I didn't want to believe its race but I see comments here already say that. Its not her place to ask if I'm passing time. She should have asked to help. So I instead left. So rude.

Walked into the River North Chicago location to take a quick browse and was thoroughly impressed by Arendi and Abby's knowledgeable and professional approach to helping me decide on my skincare purchase. They were patient with me and eager to provide assistance. Lovely ladies with a great attitude and understanding of true customer service!

I just wanted to drop you a note to say how fantastic Kerry is at the River North store. I live in the UK but stay and work in Chicago regularly for business. My wife loves your M61 products and so every time I come to Chicago I have a shopping list to stock up on! Kerry is always so welcoming and ensures that I get everything I need, at the best prices and she always ensures I leave with a goodie bag of samples for my wife to try out your latest range of products. During my last stay in January, I placed a last minute online order for delivery to the store for collection on the day I flew back to London - unfortunately there was a delivery glitch and the order was returned back to the depot which meant that there wasn't enough time to reschedule. I dropped into the store, explained my dilemma to Kerry and she sorted out everything for me, reproducing the order from her stock and also ensuring I received the online discounts. More importantly it meant that I was able to deliver my wife's favourite beauty products on my return home! Kerry is a real asset for your company and her customer service is top-notch - I look forward to seeing her again soon on my next trip to Chicago.

Best shopping experience, both ladies today (Arendi and Abby) have been absolutely the most patient, knowledgeable, personable associates. It's so challenging for me to find a perfume before a migraine gets going, and these 2 lovelies found me 3, in one go! So much value in having people that are kind, knowledgeable and want to help! I'll be back 🙂

I had a really good experience at this store today. With some free time in between meetings, I went in to browse and was greeted by the friendly staff. The lady who helped me, Julie mentioned immediately that they had a sales and gift offer going on and explained all the details. I told her that I was changing to clean beauty products and she recommended a lot of good items. I ended up staying a long time and slowly tried everything without pressure. All the sales ladies were sharing their experiences and advice so it was a great atmosphere. I have been shopping for products online these days but I realize that nothing beats the in person experience with helpful experts that know their stuff and trying the testers. Yes the items were mostly on the pricier side but there is a range and good skincare ingredients make a difference. I carefully selected a few products and met the threshold for free gifts and the impressive gift set including some suncare products that I'm keen to try. They also sent me home with sample products in tester jars and packets from the brands. Samples help me try everything out before I buy. Please give more samples, I have discovered new products because of them and made subsequent purchases. Although I have bought from the store before, I only signed up to be a member today. Julie, thank you for making my day and helping me revamp my skincare routine. I highly recommend this store and will be back again.