Ulta Beauty

Well, I knew I shouldn’t have come in the store because the customer experience is always so RANCID, but against my better judgment I did, so let’s jump in... I went in with a friend to do some shopping since we both had gift cards from Christmas. At this point in my previous West Ashley Ulta experience, I understand that I’m going to be watched and followed around as if I were a criminal (they do not even try to be discreet about it) but as we were looking for some nail polish, I go to test it out on my nail and an employee pops into the isle with "JUST SO YOU KNOW, you can put anything you test out to the side because we have to damage it out" with a hostile tone. I didn’t see any signs (if there were any) and while I have no problem with that policy, the way we were approached was an immediate turn off. We looked around for maybe another five minutes and then decided that the interaction with the nail polish police put a bad taste in our mouth. Back to the app and never again waisting my time with this location.

Blair is absolutely amazing at what she does! She is so knowledgeable about hair and really takes the time to explain everything. I appreciated how patient she was throughout the entire appointment and how attentive she was to detail.

Showed up for an appointment for the salon. When checking in I notice a text for it being canceled being sent 3 minutes before checking in, less than 15 minutes before the appointment. They stated they have called me, zero miss cals and she corrected herself and said someone in the back was going to make a call. They were not apologetic and offered no accommodation for future scheduling.

My daughter requested peekaboo color, not highlights. The below pictures were taken upon her return home from the salon. I believe the services were rushed because of the snow storm approaching as well as the staff member being new to the service rendered. She asked lots of questions to fellow coworkers and watched videos for assistance per my husband. My daughter went with her father therefore he didn’t know what to expect but he did catch that the stylist may have been new or in training. As you can see in the image below what was scheduled and the outcome. Instead of a blow out, her hair was blow dried semi straight. Olaplex add on??? Nonexistent! Hair washed???? More like rinsed after color because she had dandruff and product buildup throughout her head. She’s a curly girl so, you know when hair is not washed properly. Prior to my Google review I tried contacting guest services to resolve the issue but coincidentally they are unable to find my daughter’s account. I’ve provided as much detail as possible knowing this will end in nothing but a poor google review. I would not recommend the salon for any service.

Huge shout out to Rose! I came into the store with notes in hand expecting to walk around finding what I needed. Rose, however, offered assistance and stayed with me through my whole shopping experience. I appreciate her kindness and expertise.

Went in to buy items for my daughter’s Easter Basket. Only thing I had was pictures (and they were screen shots from a video). Thank goodness for Rose. In less than five minutes, she had scooped up all six items on my list. Wonderful shopping experience!!

Special shout out to Zamaria. It was really nice to receive assistance with skin care products last night. I’m a procrastinator and am really indecisive however her recommendations proved to be fruitful and really do work for me! Super awesome to be able to have enjoyable conversation as well. Thank you for your assistance!