STAR BEAUTY SUPPLY

Was trying to purchase a FULL bottle of hair gel and noticed when I arrived home that the container looked weird. It unscrewed to show that there is only HALF, if that, of gel.

I arrived to this store today with my mother to return some hair. That she thought she purchase at this particular store. They act like they didn't want to help her out. Then the owner said he doesn't carry this hair So she said okay, that's fine . That's when she remember she got the hair from somewhere else. The young lady Javia behind the counter was so rude and the man . The other young lady was so nice. I will not come back to the store anymore to spend my hard-earned working money.

Used to shop here until the girl at the register told me I couldn’t take a picture of a wig I was going to purchase for a family member. She yelled across the store from the register, "You can’t take pictures of the wigs. There are signs back there that say that." I said, "Where? I don’t see any signs." She said, "Well, they’re back there on the other side of the wall." So, I walked to the register and asked why, and SHE IGNORED ME. So I waited in line, until it was my turn and I proceeded to REPEAT my question. "Why am I not allowed to take a picture of something I’m buying, when we know once it’s purchased , I CANT RETURN IT??!" Her response was, "Oh, I don’t know. This is their store. That’s their rule." I said, "Well I would like to know. WHERE IS THE OWNER? I would like to ask." She said, "Mr. Kim (?) is over there (she pointed over the shelves toward a wall) and Ms. Kim (?) is busy." I literally stood there and just looked her, wondering if she realized how stupid and ignorant this sounded. At this point, I already put the wig back. As a PATRON, I’m NOT PURCHASING AN ITEM (which policy says cant be returned) when I CANT EVEN TAKE or SEND A PICTURE OF it first. If I wasn’t already on a time constraint for another client, I WOULDN'T HAVE PURCHASED ANYTHING AT ALL. I’d rather go out of my way, to Hair Depot on Ashley Frustrate Road, which is a cleaner, more spacious, organized store, and shop there. As a customer and patron, YOU deserve more. Shop online for better quality, better prices, and BETTER CUSTOMER SERVICE.

This place does not Clearly state what products are final sale or why. They make it impossible for exchanges or refunds when necessary and attempt to get violent, rude, and disrespectful with customers when a refund or exchange is mentioned or required upon request. Choose someplace else for your hair products, you’ll regret choosing star beauty.

These are my people man especially the husband he is so kind all the time!!

That girl who help with wigs has poor customer service. She does not know how to communicate professionally. Why u think you can talk to people how ever u want n they will spend money there. Yall gonna loose customers with that poor communication yall better know its other places ppl can go to get the same if not better prices. Yall gone see and mark my work she gone run alot of people.

I live far but anytime I need anything for my hair I will come here because I’m was truly helped in this store and everything I go. I will always go to star beauty for my hair needs