SEPHORA

I’ve been breaking out real bad. Mel helped me in getting a sample for a cream and recommended a few more, she was so sweet and helpful. Talking to her more, she redirected me to Alexander to talk more in depth about my skin, and they really knew what they were talking about! Really great advice and really great service!! Shout out these two! My skin is now clearing up and I feel so happy!

I spoke with Victoria last week regarding a credit card reward I used for purchase and never received my reward reimbursement when the purchase was canceled due to not picking it up because the days were mixed up on my part. I was informed that Victoria would be reaching out to me this week with the store manager who spoke regarding this issue of not receiving my reward after cancellation. Never heard back and I have spent so much money with Sephora to where I am at Rogue status. Hopefully, moving forward they would keep their word and follow up. Very disappointing, will not be choosing this location ever again.

Brandi was so sweet and helpful, she found the perfect match and was very patient and answered all of my questions.

If i could give them negative stars I would. The technician kept waxing over the same spot on my brow until my skin was sore. She put wax on my eyelids well below my eyebrow. She did this several times. She did not give my eyebrow any shape at all. They look they they haven't been waxed for years. She waxed off almost half of one of my eyebrow. I asked her to stop. I believe she was intentionally trying to hurt me. There is no way to have her fined or jailed and she should be both. I know that Sephora does great work, but these people have only done horrible work on my eyebrows and have done things to damage the skin on my eyelids. I have tried three different technicians and all of them have used the same tactics. They are pretentious stuck up and elitists jerks with no sense of humanity or fairness. Instead of causing me bodily harm you could have made up and excuse to not do my eyebrows. I told the technician that she could have said she didn't want to do my eyebrows instead of hurting me. She could have even said she was sick. But instead like some sadistic lunatic she decides to mess up my eyebrows on purpose. Sephora sucks

I always come to this one because they always have what im looking for in stock and the staff is friendly and knowledgeable i like Jada. She usually helps me with fragrances.

Omg! There’s so much Dominique had to help out with.She knew everything I needed before I finished the sentence just by description. She was very helpful and pleasant. She went beyond to find products that I wanted that’s sold online. Dominque was a great help and I really appreciate her assistance. Dominique knows her sh%+ about products and skincare. If you stop by Berkeley’s store she’s worth meeting. All the ladies there were welcoming. I felt good shopping.

What a wonderful store with amazing employees. This Sephora must treat their employees so well. Everyone was such a delight to talk to!! I had Mo help me out with my product selection, who by the way is amazing and showed me multiple things that help me suit my skin tone! I really appreciated that. She sensed how nervous I was and came to help me! Secondly, one of the ladies checking me out was wonderful made sure the products I had were not displays (I was that customer so sorry) although a simple mistake was made where that one of the products wasn't in my bag, no biggie at all! I came the next day, the lovely girl with red hair and nice berets helped me and just grabbed it right away and said it was put aside. Meaning the cashier caught it and knew I'd be back. Phenomenal customer service! I appreciate every single one of you! From Mo, to the cashier (I am so sorry I don't remember your name you were absolutely amazing though!) and to the lady with the red hair (I am also sorry I don't remember your name you were also amazing) Thank you all so much! I am a GM at a retail store and it's nice to see another store optimizing its operations and hired clearly amazing people who enjoy their work! Sending love all through 2025🫶🏼