SEPHORA

I was incredibly anxious before going in for a colour match as a man who had never used makeup before but an employee named Jade began helping me and purely because of them not only was I relaxed, I was enjoying it and smiling the whole time. Not to mention that they were extremely helpful and patient. Will likely go to this location for future assistance purely because of this interaction

Went in around new years (have been meaning to send a review for awhile now) to grab some makeup for a friend. Wasn’t expecting to get anything for myself but needed a pick me up. Deziree (believe that’s her name) helped me find what i needed for my friend and color matched me for the first time. I’ve never really worn makeup and i explained i just want a simple natural look. She helped me with finding the right spf foundation, blush, blurring setting powder stuff, etc. she was wonderful! I’ve never felt comfortable in the makeup department but that was such a great experience. Been using my products almost daily and love it. Thanks girlie 🥰

A must-visit in Anchorage! Sephora has an impressive selection of skincare, perfumes, and lipsticks from top brands. But what truly stands out is the exceptional customer service - the staff is friendly, helpful, and knowledgeable. Highly recommend stopping by! Will definitely return!"

Wish I could give them no stars. My daughter got a very bad rash from using products from Sephora. When we tried to return, it was just outside of their 30 day return window. I wrote to RHODE asking for a return and they told me I had to get it from Sephora. Sephora is refusing. Shame on both RHODE and Sephora. A child essentially has an injury to her face and neither RHODE nor Sephora will simply return the items. So I guess if you have any type of sensitivity on your FACE, I would strongly advise against using these products as you could be injured and neither RHODE or Sephora will even refund the price you paid for the items. Just aweful.

Amazing helpful people in the store. Great color match and good vibes. Customer service is on point. Helpful when need a help in makeup!

A simple hello and no follow up? Were there 5 clerks in the shop, a customer in line at register w/o a clerk ringing her up, two clerks off in the farthest corner chatting by themselves, another towards the doorway on his phone? One was dealing with a customer. Just a question, how long does a customer have to stand waiting before a clerk comes over or are we expected to chase them down to get them to assist because there are no products out available to bring to the counter to ring up? I needed a couple of bottles of cologne and some skin care items- it would have totaled close to 400 dollars. It might have been more if I decided to buy some other small things for fiends while I am on this trip. mascara is always a good gift to bring back to Tokyo. We don't have a Sephora in Tokyo- the Shibuya one closed down after only being there for a year. I guess feeling invisible is part of the experience Sephora wants to project?

I had a really pleasant interaction with David today. He was empathetic, knowledgeable, and funny. He took care of me right away and educated me on the face I’ve had for 56 years. He did a color test that told me which products in the store to choose and what shade was perfect for my skin. I left feeling heard and understood. David is a gem.