Suzaku Cafe

I've eaten here numerous times over the years, and I ate here a lit before they changed owners. Before they changed owners, this was my favorite place to go for Asian food. The flavor, quality, and everything else was great, but ever since they changed owners, the food is not it at all. There is no flavor, the portions are fairly small, and there just isn't anything quality to it. It tastes as though the food wasn't seasoned and like they had no clue what they were even making. I ordered udon noodle soup and it was the most disappointing thing I've ever gotten.

Disappointing Experience at Suzaku Cafe Lynchburg* I recently visited Suzaku Cafe in Lynchburg, and unfortunately, my experience was a letdown. While the food was decent, the cleanliness and service left much to be desired. Firstly, the restaurant was in dire need of a deep clean. The floors, tables, and chairs were all visibly dirty, and the overall atmosphere felt grimy. It was uncomfortable to dine in an environment that didn't prioritize cleanliness. To make matters worse, when our food arrived, it was served in a carry-out container, despite us dining in. This was not only inconvenient but also felt like a clear indication that the restaurant's priority lies with delivery services like DoorDash, rather than their in-house customers. The food itself was average, but the subpar service and cleanliness overshadowed any potential enjoyment. *Suggestions for Improvement:* - Prioritize deep cleaning and maintenance to create a comfortable dining environment - Ensure that dine-in customers receive their food in proper tableware, not carry-out containers - Reevaluate priorities to focus on providing excellent service to in-house customers Until these issues are addressed, I would caution others to think twice before visiting Suzaku Cafe in Lynchburg. May try door dashing food.

THIS IS A POSITIVE REVIEW!!! THEY HANDLED THIS SITUATION WITH KINDNESS! LOVE THEM! I am gluten sensitive but love sushi. So I typically just order rolls that don’t come with any sauces that are soy sauce based. We ordered over the phone for pick up. Once we got the sushi home One of the rolls I ordered they put eel sauce on it, despite on the menu no sauces being mentioned and stipulating to them no soy sauce because of gluten allergy. We called back and There was some confusion then of they thought eel sauce doesn’t contain soy sauce but then they looked at the ingredients and it said soy sauce. BUT they thought their eel sauce had no soy sauce because it said gluten free on it. With this being a phone conversation and not being able to see label in person we just asked if possible to remake all 3 rolls they were in the box. They said no problem at all and were very apologetic. The sushi at the end of the day tasted great. They handled the situation so nicely and we would order from them again despite the confusion of the eel sauce.

We got a Dynamite Roll, Chicken Fried Rice, and a Pineapple Green Tea with popping Strawberry, and all of it was incredible. The food was cooked to perfection and the drink was great. The staff here are very kind and patient, and definitely deserve a tip when you checkout.

I have always had great Service and food at this restaurant until tonight. The older lady at the register questioned the lady in the kitchen for packing my food in containers other than Styrofoam. The reason why I needed non-Styrofoam containers is the last time I patronized this restaurant the sauce was so hot in the Styrofoam container was so thin that it melted the Styrofoam into my food, making a hole and rendering that portion of my meal in edible without ingesting the Styrofoam. When I went to the restaurant to pick up my meal, the older lady had an issue with it being packaged in a plastic container. The elderly lady went through my bag twice and questioned the cook as to why it was packed that way, and then shot me a frown handed me my food. I spent over $21 for one meal. I find this behavior totally unacceptable and even though I patronize this restaurant for many years in the past, this will be my last visit. Very upset and very disappointed… To note I also called back to the restaurant immediately afterward, and addressed the lady who had the horrible Attitude and unprofessional handling of my meal and she passed the phone off after saying she was busy to the cook who was very accommodating and kind.

I love Japenese and it was a bit hard to communicate with the staff. Japenese is my fourth language but they spoke in Spanish. Latin Spanish was my third language and it was hard for me to understand them. They messed up my order several times but was always willing to make it right. The food was very fresh and extremely good. The restaurant was clean and it somewhat had a Japenese vibe to it.

It tastes how it looks…blah! The pieces of steak was over cooked and absolutely no seasoning..no seasoning to the whole dish…the added egg didn’t even save this dish. (Steak fried rice)