Shabu Shack Lowell

Typically nice and quiet! Really good atmosphere and the meat is great. A little pricey at the end of the day, but not without good reason. The staff and patient and helpful, portions are good and you always leave feeling full and satisfied. I’ve gone a few times with friends and I’ll definitely be back

We’ve been to this restaurant several times, and while the food has always been just okay for the price ($29.99 for all-you-can-eat hotpot), this most recent visit was a new low. First, the selection at the self-serve bar has become very limited compared to before. They still have a 90-minute dining limit, which is standard, but they’ve now added a hidden rule that we had never been told about: you can only place orders during the first 60 minutes of the meal. What makes this worse is how they apply it. More than half of our party arrived a bit later, and the first few people who arrived were told to go ahead and start by choosing the soup bases. What they did not tell us was that this action would start the 60-minute countdown, even though not everyone had arrived and no actual eating had begun. By the time everyone was there and ready to order, most of that hour had already passed—without any warning from staff. On top of that, the portions they bring out are extremely small, and the serving speed is painfully slow. We would finish what little they brought each round and end up just sitting and waiting for the next one, which made the 60-minute ordering window feel even more restrictive and unfair. When we asked about this unclear policy, we were told to wait for the manager—who took nearly 20 minutes to come over. And when she finally arrived, she spoke to us with a condescending attitude and essentially said, "What more can you expect for $29.99?" The contempt in her tone was shocking. I’m not sure how other customers feel, but we’re done with this place. We won’t be coming back and we DO NOT recommend it to anyone. No restaurant should treat customers with that level of disrespect.

Decent place if you aren’t close to Boston at all! Great selection of meats. I tried the prime rib. Amazing. You can do a duo broth here. The ingredients come out with a beautiful presentation. The decor is really nice. The bathroom could use some work.

Finally went out to check this place out. Because me and my wife have had a new love for hot pot. Only then was that we went with a big family because it was her birthday. This place can't really set set up for more than 8 people which is a dumb side but we made the most of it. They charge for the broth which I think should be included with the hotspot.So that sucks, but all in all the food, the service, the atmosphere everything was good.The drinks were decent too but could be a little stronger.Nice place to go if you're going on a date or just a few of you

Overall the food was great and the restaurant had a nice confronting and inviting atmosphere. The service was also good. We ordered the largest beef option and the meat had good portions but the veggies as seen in the photos were not to much. The price was on the more expensive side for hot pot compared to others in the Mass area but the quality of the food was excellent. If we were in the area we would go back again.

The food was fresh and delicious. First time trying hot pot, the staff were very patient and attentive with walking us through the options. We will definitely be back, thank you! Special thank you to woman behind the bar, so friendly and welcoming!

Super chic and cozy ambiance with really great hotpot options. Servings are also large and plentiful. The beef party option is served in a unique wooden tray with layers of wood assembling a stair. They have plenty of seatings that large enough for groups but also plenty of seating for small groups with super cozy booths. We chose the Mongolian and Spicy Mala broth. They all tasted fantastic. We also had a mushroom set that are super fresh and plentiful. Overall, we had a really great experience and will highly recommend Shabu Shack. Easy parking as well on the street.