Panera Bread

Went to celebrate my 9 year anniversary with my husband BECAUSE we're both huge fans for their bread bowl soups. Enjoyed ourselves and especially the food... NEVER disappointed

The employees here are very nice and if you drop by a lot they know your order. However if you are not ordering sip club or food through the app in advance, DO NOT drive through. This is not fast food. You could be waiting 10 - 20 minutes in the drive through line while multiple cars request orders and it's a mess. Sometimes if I see a huge line, it's worth it to just run inside to grab my drink instead of driving through.

Bagel was burnt to a crisp. Half of it was cooked then the other half was undone. The company needs to invest in a better toaster? Or is it the employees not toasting it right? The lady at the window was also a little rude when I went to redeem my rewards but it expired and also when I didn’t realize you guys have a new menu so some of the items I requested weren’t on the menu anymore. Sometimes it’s not what you say it, it’s how you say it.

Amazing experience all around!! I had bacon mac and cheese and a chicken bacon ranch sandwich with a lavender lemonade. I look forward to eating at Panera again!

I work at a large, busy urgent care here in Erie, PA where we order from local restaurant establishments frequently. Our medical staff here work 14 hour days and are often so busy we don’t get to sit for long and have a meal, so getting a nice lunch we can quickly eat between taking care of sick and injured people is important to keep us going during this busy time. We ordered a multi item order on the app today, one of which was a "you pick 2" with 1/2 a tuna sandwich and a cup of broccoli cheddar soup. The nurse chose a different type of bread and added romaine lettuce and tomato slices. When the order arrived, there was NO TUNA on the tuna sandwich. Seriously? (This has also happened to one of the doctors that works at my office recently, who had the same comment- why would I order tuna with no tuna?) The pick 2 combo is about $15 after tax, and why on earth would someone order a tuna sandwich without tuna on it? (Especially considering that a veggie sandwich is a menu item.) 2 pieces of bread, some romaine lettuce and two SMALL tomato slices is not worth$7.00. When I called the store at the Peach St Erie location to ask for a refund or the sandwich to be re-made, I had someone named Olivia put me on hold so she could talk to a manager, and then come back on the phone and rudely tell me "well you clicked on no tuna when you ordered through the app". I told her I most certainly would never have ordered a tuna sandwich with no tuna, and there must be some mistake. She again swore, nope, this is my fault and they just made what the ticket said, which is what I selected, and her manager said they would not be refunding me or remaking the sandwich. I explained to her how incredibly absurd this is and asked how they could justify charging $15 for this, she just said "oh well that’s what you chose thru the app." I asked to speak to her manager, to which she said, "I AM a manager." I told her if the customer service there is truly this bad, then our office will never be ordering from there ever again. Her response? "Sorry to hear that." Since Olivia the manager from Panera on Peach St in Erie has no idea what good customer service looks like, allow me to educate on how she should have handled this. Her response to my issue should’ve sounded something more like: "I’m sorry this happened, and I will happily refund your $7 for the sandwich or make a new on with tuna, but I will only do it this one time, so please be careful when ordering through the app in the future. I’ve heard the app does have some tricky features, to take your time when ordering to make sure it is all exactly as you want it to be." We were ordering from Panera quite a bit, and this horrendous customer service is ensuring we will never order from them ever again. Which, by the way, I explained to Miss Olivia, who truly did not care that she is losing frequent customers (who typically place orders that are $50-$100) over a $7 sandwich. See the picture below, this is worth $15? Never again will I order from Panera.

I was very happy with the service I got today. I tried to place an order online, but I must've screwed it up and it wasn't placed. When I got in the store, the Staph helped make everything right and it was super fast and easy. Thanks!

Always great menu and DELICIOUS vegetarian choices. Coffee is subpar tasting and bagels I can taste how they've been in the freezer watching an ice hockey game. Their friendly customer service makes up for the freezer burned tasting bagels.