CGTC Tim DuPree Memorial Bookstore

I ordered a DIGITAL book and it’s not ready. It’s been 5 days. Why is a digital book not immediately ready after purchase? The website says it can take up to 4 hours but it’s been almost a week. My instructor had to push back my assignments because of this and now the EXTENDED due date is tomorrow and I still have no book. I cannot do my assignments without my book!

I went into the bookstore yesterday about and issue and was told to come back. I call them to explain the issue and have been on hold for 35 minutes. By the time I drive up there I will still be on hold. Completely unprofessional and feel the need to have an attitude with younger students.

Summer 2024 - Bookstore sends out email with books needed for classes - students order the books - few weeks pass - first day of class starts, and after discussion with the teacher it's found out that ALL 3 required books are outdated. - class attempts to refund incorrect books and get the correct books - none of the correct books are in stock - bookstore refuses to refund for various reasons such as: "It has been more than 48 hours" (aka if you buy a book Friday you can't even return it come next Monday), or my personal favorite -- "because the book is outdated" I do not appreciate the bookstore abusing their position to use students to offload their old inventory to make some easy money. It's sleazy, and I 100% recommend buying your books through some other vendor.

The worst! They don’t answer phones and they sent out the incorrect access code for one of my books, after WEEKS of trying to contact them when I finally speak with someone I’m told "We gave out the wrong code, you’ll have to come in and pay the difference out of pocket for a new book".

When I called to check on order statys the guy only said it's in process because the manager wasn't there to process it. So when will I get my books for class and other items I ordered? I normally don't have an issue getting orders on time however the new people seem totally lost

They have new people in there and they said they don't pre-order but they do and one of the cashiers didn't put my book in the bag when I checked out. I had to return to get the book. They should bring people in who know what they are doing because the ones in there now do not know what they are doing

Scam office. Never issued my refund when i returned my new unused books