Multilingual Books and records

Ordered approx. $800+ worth of books in other languages for donation to a local elementary school. Received part of our order with no real problem, but was waiting for the remainder of the items for many months. Reached out to seller (text, email, website, FB Messenger) numerous times without receiving a response. Finally thought of leaving an honest, though negative Google Review. Right away the seller called me offering to reorder the missing books if I'd take down the review. I told him I no longer wanted the books and expected a refund. He rectified the situation by refunding the amount owed for the outstanding items expecting me to remove the review. I told him I would update it.

My experience with this company was fantastic. I recently bought a book there as a present to my father. It was the Italian version of the Lord of the Rings, the entire trilogy in one book. First, I was impressed and grateful that I could actually find this somewhere. I looked for the Italian LotR trilogy online (multiple books or all in one, didn't care) for a while and couldn't find them, and and then I finally found it here. So, I ordered the book, but I made a mistake in the shipping address, and so it was returned to them. I called to make arrangements to get the book shipped back out, and I easily got a hold of a human (as opposed to talking to a computer a half-hour) and had no trouble making the arrangements. The person even declined my offer to pay extra for shipping, since it was my mistake. This was great customer service that I'm not really used to when doing any online business. I'd recommend!

Really wish I read the reviews before purchasing from this company. I ordered $253.59 worth of books to complete a set of books a month ago. I got an email saying they shipped but no other information. I have emailed them multiple times and have not received a response, next I will be calling. If that doesn't work I guess I can drive to the store luckily I live in Washington state and it's not a far drive. I'll also be contacting my bank about this fraud to get my money back if I have to. UPDATE: after calling the businesses number until someone answered they finally sent my books to me but when I received them one was missing. When I made a call again the guy at the store said something about them sending a note or telling me all but one book was in stock. I received nothing of the sort. Hopefully they can get that last book s3nt out to me.

I ordered the Harry Potter series in Polish and Kenneth found a beautiful hard copy set. It took about a month for them to arrive at the store for pickup. My sister picked them up and ended up buying multiple records and staying to chat for a bit too!

This is the first negative review I've had to give. I'm disappointed in your lack of communication. After waiting 2 months, I finally asked for a refund. Funny how I had an immediate response to a refund request yet nothing when I asked multiple times for a status on my order. Now I see you've more than doubled the price of the book I ordered. I guess you figured out that book was suddenly in demand and decided to play a waiting game.

This is an awesome bookstore, competent, book-loving, and responsible. If you have any problems with online, just call. If you aren't able to get through and can't leave a message, have some patience. It is all too easy in this digitized world to get frustrated, forgetting it hasn't been that many year ago that we did things differently. Trust these guys. They are doing good work! I would love to be able to go the bookstore in person. Small bookstores like this are precious.

I am editing my review from 1 star to 3 stars. Paid $40 for a book in October and finally got a book in mid-December. It is not the same book as what I ordered. It's a book by the same author though. At first, I received no response to my emails and phone messages. It was only when I left a bad google review that I got a call back and then the offer of the other book. So anyway, now I feel like 3 stars is an accurate review.