Ulta Beauty

Five stars is for the Sales Associate Lee, she was amazing and very helpful, may even say more so than the manager or supervisor Anthony! My husband was trying to purchase something that was a different price online (an online sale price), when Lee suggested to BOPIS (which makes sense) because it wasn’t on sale in store. Anthony was quick to shoot it down, insisting there was no other way to get it for the online sale price other than purchasing it online and having it shipped to our home 3-5 Days. My husband literally called the Chesapeake store and asked if he could do the BOPIS so he can get the sale price without having to wait for shipping, the answer was immediately yes! When he informed them of what he was told by Anthony they said "I’m sorry he told you that you couldn’t, he definitely gave you false information. Everyone should definitely take advantage of the online sale price." So my husband would just like to thank Lee for her AMAZING customer service and willingness to help, and to Anthony maybe listen to your sales associates sometimes as you may not always be right.

Relaxed girlies and queens BEWARE Came in today, for my birthday, for a wash/blow dry/flat iron. (Those are all separate cost btw) Well, I walked the store after a less than stellar styling experience to buy random things… then I heard "What’s that smell?" "Burnt perm" "burnt perm", and considering the smell (likely no heat protectant used) of the stylist doing "whatever" it was with the flat iron… and no one being in salon with me… no brainer. The lack of courtesy and professionalism. Go to Hair Teems in Hampton VA where you will be loved on. I wanted to give a closer stylist a fair shot, however, this behavior shows more than I could have assumed about the environment.

Chloe and Riley went above and beyond helping me find some perfume. They had outstanding customer service towards me. My shopping experience was great.

Asked for strawberry blond and came out with copper. Way to dark. They offered to fix for extra money. Big blob of blond on back left side of my head. Do not go to Ulta. This place is just hair cuttery by another name. Talked to manager Anthony and all he could do was offer discount on future service. If you go here just know that they won't fix it if you don't like it.

Go to the greenbrier location. Doesn’t help you pick shades out if you are struggling determining your shade. Doesn’t even ask if you need help while staring at foundation for 20+ minutes and trying multiple colors on.

Michell blatantly lied about a promotion that was applicable to all Ulta Rewards members, wasting my time and causing grave inconvenience as I had to come back to the store and wait in another line to have my purchase price adjusted, all while bringing my two young children and Alzheimer’s-stricken grandmother with me both times. Michell claimed the coupon was only applicable to Ulta credit card holders, and after reading the fine print and speaking to a manager at a different store who confirmed that wasn’t true, I had to go back to that store. When I brought it to her attention, she agreed and was clearly unsurprised. Other employees were asking for her to sign off on things, so she was clearly either a manager or supervisor. She would have known that a credit card was not required to use that coupon. Simply being a Ulta rewards member is what is required. I don’t know why she would lie about that. She was pushing the credit card hard on myself and the women in front of me, talking the woman in front of me to get one even. Maybe on account of that lie, but who knows. Deceitful practices are unethical and unprofessional, and seeing as she was doing that to a person who was clearly overwhelmed caring for three other people- all the more cruel of Michell. I would not recommend this location.

The young girl working here with the pretty lashes was so kind and helpful! She helped me decide which birthday product to get and I was really happy with the result 🙂