Ulta Beauty

The staff here feel/look uncomfortable. They feel restricted, like someone is overly watching how they work and it affects their customer service. I've talked with a few girls, one moment they are chatting with you about product, then the next they are looking around paranoid upper staff. They help but only in a very restricted way. They don't seem happy, and by speaking to higher up staff they got attitude. Whatever vibe is at the store it's off.

Marisa R first canceled my hair appointment just 30 minutes before it was supposed to start—after I had already arranged childcare. When I came back for the rescheduled appointment, she complained about wanting to go home and about how thick my hair was. Then she told me she wouldn’t have time to do the service I originally booked (a full highlight). Instead, she did a quick 5-minute test strip and claimed my hair wouldn’t take the highlights anyway. She canceled my appointment on the spot. The manager did nothing to help, didn’t try to assess the situation, and even agreed with her, despite the fact that my hair hasn’t been colored in almost two years. I take very good care of my hair, so to be told it was too "unhealthy" to highlight was completely false. It felt like they just didn’t want to deal with my thick, long hair. Both Marisa and the manager (whose name I didn’t get—she had half brown and half blonde hair) were extremely unprofessional and sent me home with zero apology. Thankfully, I booked at the Folsom Ulta two days later, where the stylist had no problem doing a full highlight plus a second base color. My hair came out absolutely stunning, with not a single broken strand. The amazing Services District Educator Scott S, was on shift at the Folsom Ulta the day of my appointment and is a witness to the health and strength of my hair.

Had an amazing experience at the Ulta store located in Rocklin! I had eyebrows waxed and hair colored. Great job by both Marlene and Marissa!:)❤️Marlene took great care of my eyebrows at the Benefit counter located in this Ulta store. She did my eyebrows better than any other's at similar places. She mapped and marked them giving me eyebrows that worked on me. Amazing!!!!❤️ Thank you so much, Marlene!!! ❤️😊 I'll be back!)😊❤️ Marissa did a fantastic job on my hair color, cut and style!!! She took the time to listen to what I wanted, we looked at pictures together --discussed what would work for me and what wouldn't. The finished cut, color and style was great! Thank you Marissa for giving me such beautiful hair ❣️ I'll be back to see you!:) ❤️ The overall feel of the store is warm and personable, everyone is kind to the customers.

They have the worst service ever. The first time I got my hair keratin treatment there, it didn’t work at all — instead, it severely damaged my hair. The second time, I just wanted to go for a haircut. At first, they told me the price was a certain amount because I was getting a discount, but two hours before my appointment, they called to say the price had increased and canceled my booking.

⸻ The service was at a very low level. I came in and asked for a foundation, but the employee couldn’t help me choose the right shade at all — it was obvious that they didn’t know anything about it. When I asked about a tester (because my skin doesn’t react well to all foundations and I need to test first), the staff member’s attitude immediately changed. They showed clear dissatisfaction and responded, "No, we don’t have it, only in Sephora," with a tone that clearly sounded angry. Then she turned around and walked away. I believe this is not the correct way to treat a customer. After this experience, I don’t think I’ll be returning to Ulta anytime soon.

I shopped at ULTA on-line and went to the location to pick-up my order. The pick-up area (next to the door) wasn’t well marked, so I needlessly stood in line. Thankfully the line was short and moved quickly. Wish I’d know the pick-up process prior. I didn’t shop that day, but the store is well lit, clean and inviting.

Everyones S000 helpful and kind! (During my scent quest!) I came in several times a week to try out new scents for the day til i found the one that worked best on me. Workers there were so gracious to my unconventional antics. I finally found my perfect perfume thanx to them. Also, returns are simple if you didnt find agreeable beauty products, which makes life in the beaury world s0 much simpler. Thank u!