Kim's Hair & Beauty Supply (노 수요일)

I am BEYOND disgusted. This is my first and last time buying any wigs from this store. Yesterday, I brought this "brand new wig" and when I opened it, I realized it was very old. It would not lay on my head. So I took some measures, because I said maybe it’s my head, let me braid it down and put a stocking cap on my head, I’m sure it will lay down. But it didn’t. I still had the receipt and on the receipt it doesn’t not state that there are no return, exchanges or store credits on wigs. I knew I wouldn’t be able to get a refund but I was willing to at least exchange it for something else. When I went in, I noticed the gentleman who assisted me yesterday wasn’t at the register. I spoke very clearly and soft to the man and explained my issues regarding the wig. He was unmoved. I asked to speak to the manager and he said he was not there. I pulled out the wig and he was able to see that the wig was extremely fizzy to be a new wig but he was still was unable to provide any solution for the issue, which was they sold me a bad old wig. He then asked the woman attendant if the wig is bad and she said it’s frizzy but we don’t offer refunds or exchanges on wigs. No help. No customer service. I will advise you all to be very wary when shopping for wigs here, they always have wigs on sale for a reason. The way they handled me and the situation was disgusting! I will be reporting them to the Better Business Bureau of investigations.

Great beauty store. Very kind staff. v

The best beauty supply in the aria they got all the stuff we need

Amazing selection of beauty products! They have everything I need, from hair care to skincare. Friendly staff and great prices!"

Customer service is so amazing they have everything that I need in this store, this is the only beauty supply store I go to, and recommend you guys to go to !!! .

Everyone is always so welcoming and helpful. Their selection is also very diverse. Will always be my go to beauty supply 🙂

i think the workers need to learn how to talk and help the customers more. they need to have more of a choice when it comes to different weaves. they need to have different colors and better prices. I used to go there all the time but I didn't feel like I was getting the help that I needed and I was paying way too much for what I was getting so I began to shop else where. I wouldn't recommend anyone that I know to shop there that's just my personal thought.