Hot Topic

I stopped by this Hot Topic store while inside Valencia Town Center. My wife like a Hey Arnold shirt I got her from the store before so I came to see if they had anymore. When I walked inside, a worker greeted me and asked if I needed any help. I told her that I was just looking at their tshirts and she let me browse. They have a lot of different shirts like Dragon Ball, music artist and etc. I didn't see any Hey Arnold shirt so I didn't buy anything.

This location is usually a 5/5 for me because of the great service and awesome products! My visit a few days ago was going well until it was time to checkout. My cashier's name was Salma. She was not very fiendly, so her attitude was surprising. She was short and impatient with me when I asked her about my hot cash coupon. In the past, the cashiers have taken their time to double-check if the hot cash on file is the same as the one I get in my e-mail. I still love this store, but was disappointed by this interaction.

I bought a sweater online and drove for 1.5 hours. When I arrived to pick it up, they told me it had just been sold. They are very sorry.

I went here a while back and this hot topic was honestly one of the best I’ve been to the lady at checkout was super friendly and made conversation with me while at checkout told me about specials and help me set up a account and overall great experience I would come here again!

The workers in this store are so nice! We were looking for a Miku shirt for my daughter and they were so helpful. They went above and beyond to help us. Then there were some weird issues with my hot topic account. They helped me to the best of their ability and then they told me what I could do to fix it. I cannot recommend this location enough! I wish I had asked for their names.

I like this place but the new person at checkout just..didn't get things right. They couldn't find my account at first even after telling them my number MANY times then looking at my receipt some things got buy 1 get 1 30% off instead of using my hot cash I had. A couple things are marked as final sale that weren't final sale items (full price pins for example NOT blind bags). Then my purse, that they were even asked if they made sure they removed security tags on, still has tags on it. So now I'm at home trying to rip apart a wire lock on my new purse..Other person who works here is fantastic but Emily (is what my receipt says so I'm assuming it's them) just needs WAY more training before being left alone. I'm sure they'll do fine after some work but it's frustrating when you live an hour away and can't just drive back over..This place is too pricey for these mistakes.

So great employees are so helpful but not annoying 😁 they are also hilarious 😆😂