Cricket Wireless Authorized Retailer

I was very happy with the service I received. The sale associate was very knowledgeable of the phones which helped me a lot.

Perfect service incredible that's what I call super super service made to us I recommend this place for any of your cricket services I recommend 💕thank you to Chadyra

Came in to transfer a line got excellent help the staff was very knowledgeable and friendly would definitely recommend

Amazing customer service from their in-store rep Sylvia. She made sure all of my questions were answered and her help was absolutely wonderful. I rarely do reviews let alone type anything besides the number. I've been in the customer service industry for almost 20 years, she definitely rates above the 5 stars!!

cricket ....After losing my SIM card to my phone I want to cricket on New Britain avenue it was told that my account would not come up and to go to cricket on Park Street in Hartford Connecticut!! I enter cricket not knowing that my passcode had already have locked out already and that I would never be able enter my account!! I spoke with store manager Cathy she tried her best to help me get my issues resolved she called customer service also the help desk to see if we can change my information that was entered incorrectly my name was enter as Dizzy my name is Stacey I didn't know my pin or my password that was another problem but still Cathy proceeded to try to get my phone back to work, I left on the first day with no hope that there was no way to find my information about my account that I have had since 2017 , 7 years service that had to end the next day because I went back to talk to Cathy with the information that I had written when I set up my account and once again we couldn't get into my account!! I close my account and open a new one and started all over with the new phone number what a headache was that I had to call a lot of doctors and every other important people to provide my new phone number changes for emergency contact!! Cathy once again oblige me with setting up the new account with my information and setting up my my account .. I left the store more happier than I started out on my second day!! Cathy went above and beyond her duty to make sure my issue was resolved and that my phone was back online I sincerely think Cathy for all her amazing calmness and work at The cricket!! She is amazing manager I can't thank you enough I greatly⭐⭐⭐⭐⭐⭐ appreciate your service and if I have any more problems I'll be more than happy to come back and speak with Cathy thank you!!

A ++++for the customer rep Katie C for giving me great customer service help.

Very disappointed in the store manager Carmen. Have been having several issues with my phone and trying to get someone from customer service to help. I contacted the store to see if they could offer any assistance because I kept getting transfered from person to person for over 2 hours (sometimes they have a contact of a supervisor or a rep who could actually help). She was so rude and told me that after 7 days they can't help and it's not their problem. We've had nothing buy positive interactions with employees at this location until this. Will make sure in the future to avoid this location because of her poor customer service skills.