Elephant's Trunk

I shop here often for 22 children and have loved my experience every time. Staff are calm and friendly, and there are lots of great options for all kinds of gifting! My most recent shopping was for stuffed animals, but they've got dolls, dollhouses, books, Legos, K'nex, Magnatiles, art supplies, puppets, Loungefly Disney backpacks, and sooo much more!

Every time I walk in it feels like every product has gone up in price by $5. While I understand that it's generally beyond the location's control, it's still unfortunate to see items for children become less and less attainable.

My friend wanted gifts for a one-year-old birthday, and her older sister. When we reached the store, two young men were ON IT. One found exactly the cloth doll for the birthday girl. Meanwhile I had the other clerk getting alphabet toys. He brought four great choices to the counter, and pointed out the advantages of each. Scored again. Gifts were presented in purple plastic bags, with lots of tissue, eliminating the need for several dollars in wrapping. Out shopping was a perfect success.

A wholesome toy store with a wide variety of gifts for children of all ages: games, books, cuddling toys, Barbie’s, playmobile etc. I had such a lovely time and the gentleman serving me was very helpful. Will be going again when I’m next in Eugene.

I wrote this review several years back when Yelp was the rage. My son wentbin this past week end to buy some gifts for Christmas. He thought it was a beautiful store, but he hadn't heard about my experience at Elephant trunk, so i mo ed my review over to Google so others could see what happens even in a small store. Judging from some of the recent reviews, not much has changed. Wow, I guess I should have read the reviews, but what could go wrong in a toy store. Nice store with lots of selection. Too bad the staff don't meet up to the toy quality. It was a rainy Saturday, and I was in the market for a toy for a grandchild. No one asked if I needed help and that I enjoyed. Good job letting people wander and think. When I picked out my gift, I went to the cash. End of a good experience. I was buying a toy that was in a cardboard box. Did I mention that it is winter in Oregon and it's raining all day. When I was asked if I wanted a bag, I could hardly refuse. It was raining, it was a cardboard box, I hadn't brought a bag. I was in a toy store. I wasn't shopping for food. I don't carry bags everywhere I go. I thought sure I need a bag, at which time I was charged 5 cents. I said, "Really... and then given a tongue lashing by the pretty young cashier. She made me really defensive, and I found myself wondering if I had to apologize to her for being so stupid by not saving the environment. Really, it was quite an awful experience. I was called a number of names along with a whole host of insulting and demeaning comments. I was just buying a toy and got a lot more than I wanted. Way more than I wanted. I called the owner to complain. She listened. Great, nice listening. Good skill. Customer service was the complaint. Reading the other reviewers gave me the idea that this was not a one-time event. Never going back. I'll be"one of those" and look at your toys and then order online. That human interaction just doesn't do anything for me in this store.

Had a blast here!! The cashier was so friendly and directed us to some Minecraft items to consider for my son. We ended up buying some stickers and a few other fun things. Would highly recommend.

Gwen at Valley River is always so exceptionally helpful. She went above and beyond at Christmas to help my son find the Pop Figure he’d been looking for and connected us to Radar Toys where we were able to secure the item. Today, Gwen came to the rescue again. We enjoy your energy and absolute love for toys and helping people. We need more Gwen’s in the retail world. Thank you Gwen and Elephants Trunk. You’ve been our go to toy and game store and will continue to be ♥️