Ameristar Casino Hotel Council Bluffs

Booked a room through the website. Well it went to a 3rd party site. I paid over 300.00 for this room. Could not even cancel. When I arrived, I showed the lady at front desk using my phone. She said she knew about it and sent it up to upper management but have not heard anything. So disappointed in prices and not able to cancel if I wanted to. Need to get that 3rd party removed off your site!!!! Room was nice. Loved the hot water and shower. I went down to see my son. We went for crab legs. Very good. Would I stay again? Maybe but I will CALL to make reservations. I would hope next time I don't pay that price.

Absolutely not, Ameristar! This place is the Howard Johnson of casino hotels. No room service. 2 little restaurants onsite don’t deliver to rooms and have limited menus and hours. The Buffett is only 3 days out of the week, it used to be daily. No valet. Housekeeping only by 24 hour advance notice request. Rooms are so basic it’s sad and depressing. When we arrived a guest had just gotten out of the pool and was walking around the lobby and casino/hotel barefoot. I’m thinking all of the germs he happily took INTO the pool. I was so disgusted with the hotel experience that I lost interest in spending my money at the casino. I was raised in Omaha and frequently went to Ameristar, but on this visit back I assumed that it was the same level of quality from what I recalled, not even close. Until they decide to do better with this hotel and stop using COVID as an excuse for subpar amenities and service I’d steer clear and choose another hotel nearby.

It's not a bad place for a casino, but I don't recommend for newcomers. My boyfriend and I have never been to a casino, so we decided to give this one a try. The employees at the customer service windows were no help at all when we didn't understand how things worked there. They honestly didn't seem to understand, either, which makes no sense to me. The way the cards work with the app and machines is truly simple, but not when you have to take multiple steps in the app to get everything set up to play, which NO ONE tells you about. 45 mins later, we finally figured out how the cards and the app work. We did have fun in the end, but our first experience with a casino could have been much better. Management needs to train their employees better if they can't explain to someone new how to set up your card and the app to play. I can't speak for my boyfriend, but I definitely have no plans to return here. I hope the next casino we go to is a better experience.

When you walk in the door and smell nasty stale cigarette smoke, it ruins your day. Made reservations to stay, unknowing how disgusting this place is and they refuse to cancel and still charge for the room. I stay in hotels 3-4 nights a week and this is one of if not the most Disgusting smelling place I have been. RESPONSE MISUNDERSTANDING…. The only misunderstanding was you still charged me for a unsatisfactory experience. You charged me but never issued me a key for a room. You wanted 48 hours notice to cancel my reservation, but 48 hours before this I had no idea how disgusting your place is. You told Choice (where my reservations went through), the the GM would call me the next day, so that was a lie. Why would anybody stay where they trap you into paying for a room that is not satisfactory. As you are probably aware of by now I did contact the BBB and filed a complaint.

Fix the elevator, ventilation, handicap access, food and bev service, non smoking section, Kiosk Voucher and reprint card machines. Elevator to 3rd floor casino has been broken for a long time, even the employees have mentioned that. And we have to find an attendant to use the 'service' elevator for the 2 floors. There's no way for a handicap person to get up to the 3rd floor, to enjoy all of the 'public' areas of games. The non smoking section is not enclosed or ventilated well at all with maybe a little over a dozen games. The mid main floor slots are so close together that its hard to manage for someone in a wheelchair. There's barely any bars in the casino with one bartender or no bartender and very few floor wait staff. The ventilation is poor and you can still smell so much cigarette smoke up to the front entrance inside the restaurants. The handicap doors on the entrance are bit difficult to get through and close quickly. Promotions are minimal. Only about half the food on the buffet has any flavor or taste. i wish there were more seafood options and more salad bar toppings. This place needs some serious upgrades.

Love this place! A special shout out to Todd, The evening Casino manager. Had a issue while playing a slot machine, (which details are not important) I was not satisfied with the answer I received on gaming floor, so I requested to speak with Todd. After a very positive, intelligent conversation Todd went above and beyond to make things right. That's what good businesses do. Thanks Todd keep up the good work!

It was okay. Nothing special. Couple things need improvement. Multiple advertisement to order breakfast online and pick up downstairs. We tried to order breakfast on the website and it said they aren't taking online orders. When asking the front desk, they didn't know anything, no help. Next, the worst part, the ventilation system needs fixed or updated. It was sooo smokey, chokingly smokey. I've been to many casinos and this is probably in my top 3 worst, when it comes to that. My friend kept getting headaches, making her experience not the greatest. You can smell it immediately walking into the hotel itself and that should not happen. When it comes to the room, it was okay, only issue was the sink held water and was super slow to drain. I gave 2 stars because the ventilation system, or lack of. I think it would benefit guests if there was a little convenience store in there too.