Acura of Bellevue

I purchased my car from Acura of Bellevue a couple years ago, the purchasing experience was great but not why I’m leaving a review. I’m reviewing the service department, specifically the service manager Marc. I had an emergency with my car that was handled efficiently and professionally from start to finish. I had a terrible experience with a previous dealership and was very anxious but Marc and his team assured me that all would be taken care of and it was. Everything from getting the car towed in to being loaned the exact same car made what could have been a nightmare seamless. The tow team that picked up my car were absolutely fantastic and I got my car back good as new and much cleaner than it had been when dropped off. I will be utilizing Acura of Bellevue as long as I live in the area.

Professional and attention to detail. Chris Wallace was the salesman and he made it simple and smooth streamlined the process made it easy for me to buy the Integra Type S. I was in and out of the dealership within 75 minutes on a Sunday. Great experience will use this dealership again.

⭐️⭐️⭐️⭐️⭐️ I had an absolutely amazing experience at Acura of Bellevue, and it was all thanks to Cal Scott. He is hands down the best salesperson I’ve ever worked with. From the very beginning, he was kind, respectful, and truly no pressure at all. Cal was incredibly helpful and knowledgeable, and what stood out most to me was how respectful he was of my time and communication. He even asked for my permission before texting me — something I really appreciated — and was always prompt and thoughtful when answering my questions. If you’re looking for a new vehicle, I would highly recommend Cal Scott at Acura of Bellevue to anyone I know — and even those I don’t. You’ll be in great hands!

My experience with Edgar was outstanding. He is extremely honest, humble, and patient — never once did he rush us during the process. Edgar went above and beyond to make sure we got the best possible deal, taking the time to explain every detail with full transparency. His professionalism and genuine care made the entire car-buying experience smooth and stress-free. If you’re considering purchasing a vehicle or simply gathering information, I highly recommend asking for Edgar. You’ll be in great hands!

My purchase today not only came with just the car but the amazing experience and memories that will be forever cherished. Thank you to Dan and Deryna for the most down to earth interaction. Dan sold my wife and I the car, while the same time we had a blast chatting up with Deryna! They sold me a relationship that guarantees a return back to AOB for future purchases alongside with referrals here. Straight forward business is the best business. Excellent clientele service is the cherry on top.

I strongly recommend thinking twice before bringing your vehicle to this dealership. I purchased a brand-new car and reasonably expected the warranty to be honored. Instead, I’ve experienced repeated issues with both the quality of service and the way I’ve been treated. I’ve had to return multiple times for the same problems, even after being told the issues were "fixed." Each time, the problems came back as soon as I left the lot—raising serious concerns about the thoroughness and accuracy of their repairs. Most recently, I scheduled a service appointment that was abruptly cancelled by the service manager moments before I was set to arrive. When I attempted to ask for clarification, I was met with unnecessary hostility. The service manager responded in a rude and condescending manner, making statements such as, "We are not doing business with your car" and "We’re obviously just not a right fit for you." This reaction seemed especially unreasonable given that I had previously worked with this dealership throughout the year without incident. While some staff members have been polite, the behavior and attitude of the service manager overshadow any positive interactions. The consistent lack of respect, accountability, and willingness to address legitimate warranty issues has made it clear that this dealership does not prioritize customer service. Based on my experience, I cannot recommend purchasing an Acura here—let alone visiting this dealership for service.

Do not buy or lease a car here! You’ve been warned. I leased a brand new Acura ZDX in April, and after just a few days, a transmission warning light came on. I returned it to the dealership, and they told me not to drive the car. It took over a month to get the part from overseas and have it installed. At that point, we no longer wanted the car and couldn’t trust it anymore. We invoked the Lemon Law and requested a return. Per Acura’s instructions, we left the car with them. However, as quick as Acura is to sell you a car and profit off you, they are painfully slow and reluctant to help you return it. We’ve been passed from one department to another for months. We've made countless calls. Currently, nobody returns our calls or voicemails—even the salesperson who sold us the car hasn’t returned our calls in weeks. Meanwhile, we are still being charged monthly for a car we aren’t even using. Literally no steps have been taken by Acura to resolve this problem. I’ll keep you all updated as this nightmare develops.